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Microsoft Edge | Audio and video playback | Windows 11
Managing media playback issues and settings in Microsoft Edge on Windows 11
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Hi,
It might be corrupted cookies.
On the webpage, click the Lock icon on the browser's address bar on the left.
Click Cookies.
On the popup that opens, remove all cookies one by one, by selecting each cookie and remove the same.
Reload the page and sign in again using the credentials.