This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 57.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
I bought Microsoft 365 Family and provided the two requested security emails. The problem is that while my subscription is active on the first email, the system automatically created a second account for the second email. When I attempt to close this new account, it says it will delete my main account as well. I've tried everything to fix it. I also tried to get a callback from technical support, but the option isn't available. What can I do? thanks!
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi,
These must be aliases. Could you let me know if both email addresses appear in the link I've attached below?
https://account.live.com/names/manage?mkt=en-US&refd=account.microsoft.com&refp=profile
Add or remove an email alias in Outlook.com
https://support.microsoft.com/en-us/outlook/add-or-remove-an-email-alias-in-outlook-com
I’m eager to hear back and work together to find a solution.