existing family member new computer

Nick West 0 Reputation points
2026-06-30T10:15:57.78+00:00

my son is already a member of the family group but ahsa new macbook air and is locked out of the family account. How can I get him back in?

Microsoft 365 and Office | Word | For home | MacOS
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  1. Charles Kenyon 168K Reputation points Volunteer Moderator
    2026-07-01T03:05:35.0666667+00:00

    There is not a "family account" as such.

    With a family subscription, the primary account sends invitations to other users of the account. They then use that invitation to sign into Office with their own, individual, accounts.https://support.microsoft.com/en-US/accounts-billing/subscriptions/share-your-microsoft-365-subscription

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  2. Gunasekar N 71,040 Reputation points Independent Advisor
    2026-06-30T10:51:59.4266667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Can you clarify what you mean by "locked out"?

    Is your son unable to sign in to his Microsoft account because he forgot the password, can't complete verification, or is he seeing a specific error message? If possible, please share the exact error or a screenshot.

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