Issues setting up Teams Webinar

Hi @Marina Murray

Regarding your issue, you might want to try creating a webinar on both the Teams desktop app and Teams on the web to see if it behaves differently.

If it still fails to save on both, then since this has been ongoing for about a month and multiple users within your tenant are affected as well. I recommend submitting a support ticket to Microsoft support so it can be investigated more thoroughly.

A technical support can review your tenant and account configuration, collect diagnostics or logs if need, and escalate internally for deeper investigation.

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:

• Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. 
• 
• Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.
• If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps. 

When submitting, it helps to include details such as when the issue started, your Teams version/build number, and that it affects multiple accounts and users in your organization.

Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

I apologize for redirecting you the related team support, as the moderators in this community don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. But Microsoft’s support team has elevated permissions and access to backend systems that we, as community moderators, do not. This ensures your issue is handled with the right tools and expertise and helps you get a faster resolution.

Hopefully they will be able to help with your issue and if you have any other questions or need further assistance, feel free to ask.

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