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Unable to add AOL to Outlook classic.
Created app password in aol.com.
Add account in Outlook. Get message "can't login to the incoming IMAP server. Check email and password and try again"
Tried manual add for POP. Get internet email message for user id and password. Unsure which password to use, try app password first, after some considerable wait, comes back with same screen, so try user password. After wait, comes back with same screen. Apparently I'm in a loop.
Using Classic Outlook on Windows for personal email, calendar, and contact management
I'm not sure what you're telling me. Everything you listed I have already done and in the order you suggested. When IMAP didn't work, I tried the same process with POP which also didn't work.
AOL works fine in aol.com as well as in the New Outlook.
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Hi Melanie Brooks,
Because AOL works in a browser and also works in the new Outlook, this suggests the mailbox and AOL password/app password are likely working. The issue appears to be limited to Classic Outlook on this Windows profile.
At this point, I would suggest checking whether Classic Outlook is holding old sign-in data or using a damaged local profile:
Please feel free to let me know if you have any further updates, thanks
only one credential related to this issue - POP - deleted
trying to add through profile - am assuming this is not the app password but the user password. I get the following message.
Hi Melanie Brooks,
Welcome to Microsoft Q&A forum.
I understand how frustrating it can be when Outlook keeps looping and asking for sign-in while you are trying to add your AOL account.
Since this is an AOL mailbox, please make sure you are using your AOL app password in Outlook, not your regular AOL sign-in password. Microsoft also notes that some IMAP accounts may require an app password when being added to Outlook.
Please try adding the account manually in Classic Outlook:
Also, please make sure “Require logon using Secure Password Authentication (SPA)” is not selected, as this can affect IMAP setup in Classic Outlook.
If the issue continues, please sign in directly to AOL Mail in a web browser and check whether you can send and receive email there. If AOL Mail works in the browser but not in Outlook, AOL recommends removing and re-adding the account in the mail app using the correct IMAP/SMTP settings.
Please feel free to let me know if you have any further updates, thanks.
Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below
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