bluetooth mouse not connected

Mwangi, Rae 0 Reputation points
2026-06-30T15:47:49.8833333+00:00

bluetooth mouse not connecting and I'm not able to use my surface arc mouse

Surface | Accessories | Surface mice and keyboards
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  1. Clary-N 12,235 Reputation points Microsoft External Staff Moderator
    2026-07-01T03:52:45.15+00:00

    Hi Mwangi, Rae,

    Thank you for reaching out. If you haven't already done so, please give the suggestions provided in the AI Answer a try, as they cover the most common causes of Surface Arc Mouse connection issues.

    If the problem persists after completing those steps, could you let me know when the issue first started and whether any Windows updates or other changes were made to the device around that time?

    Additionally, are you able to connect other Bluetooth devices, such as headphones, earbuds or another mouse, to your Surface successfully? This can help determine whether the issue is specific to the Surface Arc Mouse or related to the device's Bluetooth functionality.

    When you have a chance, please also share your Windows version by pressing Windows key + R, typing winver, and selecting OK. I'll be happy to take a closer look based on the results and assist further.

    If you have extra questions about this answer, please click "Comment".  

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  2. AI answer

    2026-06-30T15:48:07.0733333+00:00

    Try these steps in order:

    1. Check batteries and power
      • Open the Surface Arc Mouse battery compartment and make sure batteries are inserted correctly.
      • Replace with new batteries if unsure.
      • Confirm the light on the mouse turns on when powered.
    2. Put the Surface Arc Mouse in pairing mode
      • Bend the Arc Mouse into its “on” position.
      • Press and hold the small pairing button (on the bottom, near the light) for about 5–7 seconds, then release.
      • The light should blink, indicating it is discoverable.
    3. Turn Bluetooth on and pair the mouse in Windows
      • Select Start > Settings > Bluetooth & devices (or Devices > Bluetooth & other devices on some versions).
      • Make sure Bluetooth is turned on.
      • Select Add device (or Add Bluetooth or other device > Bluetooth).
      • Choose the Surface Arc Mouse from the list and complete pairing.
    4. If the mouse shows but won’t connect
      • In Bluetooth & devices / Bluetooth & other devices, select the Surface Arc Mouse and choose Remove device.
      • Then select Add device again and re-pair the mouse.
    5. Check that the mouse has power and reduce interference
      • Press the pairing button again for 5–7 seconds and confirm the light blinks (if not, recheck/replace batteries).
      • Turn airplane mode on, wait 10–15 seconds, then turn it off again.
      • Turn off other Bluetooth devices connected to the PC, then test the mouse.
    6. Update Windows
      • Select Start > Settings > Update & Security (or Windows Update) > Windows Update.
      • Select Check for updates and install any available updates, then restart and try pairing again.

    If the Surface Arc Mouse still does not connect, test it with another PC. If it works there, the issue is likely with the original PC’s Bluetooth and further Bluetooth troubleshooting for Windows may be needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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