new iPhone is not loading my folders for email

Question

new iPhone is not loading my folders for email

John Gerhardt 0

You told me to go to mail then tap Mailboxes but what do you mean by tap Mailboxes ?

MUSTAFA SALAH 1,710 Reputation points

2026-06-30T22:21:48.28+00:00

Can you take a screenshot from your side?
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-07-01T18:49:14.66+00:00

Hi John,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
John Gerhardt 0 Reputation points

2026-07-01T21:05:14.2533333+00:00

Ryan, all is good.
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-07-01T21:34:19.77+00:00

Hi John,

Thank you for your response.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

1 answer

Your answer

MUSTAFA SALAH 1,710 Reputation points

2026-06-30T22:21:48.28+00:00

Can you take a screenshot from your side?
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-07-01T18:49:14.66+00:00

Hi John,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
John Gerhardt 0 Reputation points

2026-07-01T21:05:14.2533333+00:00

Ryan, all is good.
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-07-01T21:34:19.77+00:00

Hi John,

Thank you for your response.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Answer 1

Hi John,

Welcome to the Microsoft Q&A forum.

Based on your description, you are unable to see your folders and were instructed to tap on "Mailboxes" in the Mail section.

You can try the following steps:

Step 1: Open Outlook on your mobile device.

Step 2: Tap on your profile picture (avatar).

Step 3: Tap the arrow icon to expand and display your folders.

User's image

If you still cannot see your folders, please try the following steps and let me know whether the issue persists:

Restart your mobile device.
Connect to a different Wi‑Fi network or try using mobile data.
Uninstall and reinstall the Outlook application.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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