email from one email address is not being received

Sandra Shaw 0 Reputation points
2026-06-30T22:18:02.77+00:00

A new email address is being blocked. I can email the address, but I cannot receive replies and the address cannot initiate email to me.
I have verified that they have my correct email address and I have cleared my cache.

Microsoft Edge | Other | Windows 11

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  1. Sandra Shaw 0 Reputation points
    2026-07-02T04:08:49.8866667+00:00

    Both are gmail accounts.

    They are not receiving non delivery reports.

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  2. Brian Tillman 25,975 Reputation points Independent Advisor
    2026-07-01T00:56:52.73+00:00

    Hi. I'm Brian and I'll try to help.

    Who is your mail provider? When that person sends you a message, do they receive a non-delivery report, which is typical when sending a message fails? If so, that report will contain the reason why the message can't reach you. Ask that person what the non-delivery reports says. That may help in figuring out what's happening.

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