Lost inbox emails

Hi Mike Good

I understand how concerning this is, especially when inbox emails are missing and you're also unable to send PDF attachments.

To help narrow this down, could you please clarify:

• Are you using an Outlook.com/Hotmail/Live account or a third-party email account connected to Outlook?
• When did the Inbox emails disappear?
• Do you receive any error message when attaching or sending a PDF? If so, what is the exact error?

In the meantime, please try the following in Outlook on the web:

1, For missing Inbox emails

• Check the Deleted Items, Junk Email, and Archive folders for the missing messages.
• In Outlook on the web, use the search box and search for the sender's name or a unique word from a missing email.
• Check whether any rules are moving messages automatically:
  • Select Settings (gear icon) > Mail > Rules.
  • Temporarily disable any rules and test whether new emails remain in the Inbox.

2, For PDF attachments not sending

• Try sending a small PDF file (for example, under 1 MB) to yourself.
• If the small file works, the issue may be related to the attachment size or a specific PDF file.
• Open Outlook.com in an InPrivate/Incognito browser window and test again to rule out a browser extension or cached data issue.
• If available, try a different browser (Edge, Chrome, or Firefox) and test sending the same PDF.

Looking forward to your response so we can continue further. Thank you for your understanding.

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