no email service

No one here can determine which email app you're using, but if it has the word Outlook in its name (e.g., Outlook 365, Outlook Web Access, Outlook.com, etc.) then make sure you are signed in to the correct Microsoft account when sending or receiving mail.

Dear @Mike Brady

I understand how frustrating it is when your email suddenly stops working, especially when you’re unable to send or receive messages in Outlook. I’ll guide you through a few checks to help narrow down the cause and get this resolved.

Therefore, to help narrow down the cause, could you please confirm a few details?​‌

• When you try to send or receive emails in Outlook, do you see any specific error message, and if so, what does it say?​‌
• Is the issue happening only on your current PC, or across other devices like your phone or another computer as well?
• Also, can you confirm whether you are using a Microsoft 365 work account (Exchange) or another type of email provider (such as Gmail, ISP, etc.)?​‌
• Are you using a personal Microsoft account (@outlook.com/hotmail.com) or a work account (@company.com)?​‌

First, please try signing in to your email using Outlook on the web (through a browser) to check whether your email works there?

If the issue only happens in the Outlook app, please check whether Outlook is in “Work Offline” mode. You can do this by opening Outlook, going to the Send/Receive tab, and making sure “Work Offline” is not enabled. When this setting is turned on, Outlook will not connect to the server and will not receive new messages. For reference, please refer to How to work offline in Outlook for Windows

Here are some suggested ways to reconnect to classic Outlook. On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.

You can also try sending and receiving manually by clicking Send/Receive > Send All Folders. If there is an error message, please note what it says, as it can help identify the root cause.

If everything above looks correct but the issue continues, the problem may be related to a corrupted Outlook profile. To eliminate the possibility that there's a fault in your current Outlook profile, I recommend you create a new profile. If you open classic Outlook using the new profile and it's still disconnected, try removing your account and then adding it back again.

• To remove an email account, follow remove or delete an email account from classic Outlook for Windows
• Follow the steps in adding the account again to proceed.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

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