Unable to create Azure Free Account - Address validation fails during signup in Vietnam

Thắng Bùi 0 Reputation points
2026-07-01T08:09:03.6733333+00:00

Hello Microsoft Support,

I am trying to create my first Azure Free Account from Vietnam.

During the registration process, at Step 2 (Address Information), I always receive the following error:

"We couldn't validate your address. Please ensure the address you've entered is correct."

I have spent several hours trying to resolve this issue.

I have already tried:

Using my old administrative address (before the administrative changes in Vietnam).

Using my current administrative address.

Different address formats (with and without Vietnamese accents).

Google Chrome and Microsoft Edge.

Incognito/InPrivate mode.

Different postal codes and address formats.

Unfortunately, the same error appears every time, and I cannot continue to Step 3 to complete my Azure Free Account registration.

My Microsoft account email is: ******@gmail.com

Country/Region: Vietnam

Could you please help me determine whether this is an issue with Azure's address validation system or with my Microsoft account? If possible, I would appreciate guidance on how to complete my Azure Free Account registration.

Thank you very much for your time and support.

Best regards,

Thang Bui

Azure | Azure Training
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  1. AI answer

    2026-07-01T08:09:20.93+00:00

    This issue is most likely caused by profile/locale or address-format validation rather than the browser or accents.

    Work through these checks in order:

    1. Confirm country/region and profile data
      Before sign-up, Azure requires that the account profile be complete and consistent:
      • Go to the Microsoft account center.
      • Select Your info and verify:
        • Country/Region is set to Vietnam.
        • Contact email, street address, and phone number are filled in and correct.
      • Ensure there is no mismatch between the country/region in your Microsoft account profile and what you selected in the Azure sign-up About you section.
    2. Ensure a valid locale (language/region) is set on the account
      Address APIs used by Microsoft can reject address updates if the account profile is missing locale information (language/region). In that case, the backend treats the profile as incomplete and fails address validation.
      • In the Microsoft account profile, make sure a language/region (locale) is explicitly set and saved.
      • After updating locale, try Azure sign-up again and re-enter the address.
    3. Match billing address country with Azure sign-up country
      The billing address must be in the same country/region selected in the About you step. If there is any mismatch, address validation can fail.
      • In the Azure sign-up flow, confirm that Vietnam is selected in About you.
      • Enter an address that is physically in Vietnam, including city/province and postal code.
    4. Check for account-type limitations
      If the Microsoft account is associated with an unmanaged Microsoft Entra directory or a special program account, sign-up can fail for reasons that look like profile/address problems.
      • If this Gmail-based account was ever used to self-sign up into an unmanaged Microsoft Entra directory, consider trying Azure sign-up with a different Microsoft account or follow the guidance in Take over an unmanaged directory as administrator in Microsoft Entra ID.
      • If the account was created through the Microsoft 365 Developer Program, it cannot be used to purchase other paid services; in that case, use a different Microsoft account for Azure.
    5. Retry sign-up after profile fixes
      Once profile, locale, and country/region are corrected:
      • Sign out of all Microsoft services.
      • Close the browser completely.
      • Reopen the browser, go to the Azure sign-up page, and try again with the updated profile.
    6. If the error persists, contact support
      If address validation still fails after confirming profile completeness, locale, and country consistency, this may be a backend validation issue for Vietnam addresses. In that case:
      • Use the Azure support options listed under Contact us for help (forums, @AzureSupport, or a support request if a support plan is available) and provide:
        • The exact error message.
        • Country/Region (Vietnam).
        • A sample address that fails validation.
          Support can check whether there is a regional address-validation problem affecting Vietnam.

    References:

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