Premium Planner Assigned Tasks not showing in Outlook To Do

• Do these tasks appear in the "Assigned to me" view within Planner? No they do not
• Do other colleagues experience the same issue in To Do if they follow the same steps in creating a Premium plan and assigning tasks? I have only assigned tasks to myself at the moment
• Are you checking for the tasks in: Outlook To Do (web)? Microsoft To Do desktop/mobile app? Both? I'm using Outlook Desktop

I've signed out and signed in again and I am still unable to see my plan tasks in To Do. I have also inserted a new task and assigned it to myself and it hasn't come through to my To Do List.

I also inserted a new task in basic planner and that did come through to the To Do List, I created a new plan in Basic planner, but strangely I now can't delete it

Dear @Jardine, Anna,

Thank you for your patience while I investigated this further.

I performed testing in my environment and initially observed the same behavior. I created a new Premium Planner plan from scratch, assigned a task to myself, and the task did not immediately appear in Microsoft To Do despite Planner being connected.

After waiting approximately 10 minutes and reloading To Do via Outlook Web, the task was successfully synchronized and appeared under Assigned to Me in To Do.

I also performed an additional test with a colleague. They created a private Premium Plan and assigned a separate task to me. In this scenario, the task appeared in To Do noticeably faster than the first task from my original Premium Plan. This suggests that the synchronization is working, but there may be some variability in how quickly newly assigned Premium Plan tasks are processed and surfaced in To Do.

Based on these tests, it appears that Premium Plan task assignment and synchronization can be delayed, and the delay may vary between plans.

One detail that stood out from your testing is that the tasks are not appearing in Planner's Assigned to Me view either. Since To Do surfaces assigned tasks from Planner, this suggests the issue may originate with the assignment synchronization itself rather than specifically with To Do.

Could you please try one additional test?

• Create a new task in the Premium Plan and assign it to yourself
• Wait approximately 15–30 minutes
• Check whether the task appears in Planner's Assigned to Me view
• Then check whether it appears in Microsoft To Do

If possible, it would also be helpful to have another user in the plan assign a task to you (or assign a task to another user) and verify whether the behavior is the same. This will help determine whether the issue is specific to self-assigned tasks or affects task assignments more broadly.

Since standard Planner tasks are appearing in To Do as expected and I was eventually able to get Premium Plan tasks to synchronize during testing, I'd like to gather the results of the above test before determining whether further investigation is required.

Thank you for your kindness and understanding!