STORAGE EMAILS

Please note that our forum is a public platform, and I modified your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hello Ruth Sandon,

I understand how worrying it can be to keep receiving these storage warning emails, especially when they sound threatening. From your screenshot, they appear to be phishing or scam emails pretending to be storage alerts, and Outlook is already helping by moving them to Junk Email.

Please note that this is a user-to-user forum, so contributors here do not have access to your mailbox or Microsoft’s mail filtering system. However, you can try the following:

1. Do not open the emails, select any links, reply, or provide any account, password, or payment information.
2. Select the message in Junk Email, then choose Report > Report phishing.
3. If the emails keep coming from the same sender or domain, block it from Outlook.com: Settings > Mail > Junk email > Blocked senders and domains > Add > Save. Block or unblock senders in Outlook
4. From your screenshot, the visible domain appears to be cloud-storage.com, so you may try blocking that domain if the unwanted emails are coming from there.
5. Please note that blocking may not stop every similar message, because scammers often change sender addresses or domains. It usually helps move future messages from that sender to Junk Email.
6. To check your real Microsoft storage, do not use any link from those emails. Please open your browser and go directly to Microsoft storage or OneDrive to sign in and review your storage safely.

If the same type of email continues after reporting and blocking it, Outlook.com live chat support is a supported channel for personal Outlook.com users. You can contact them through Outlook.com:

1. Go to Outlook.comand sign in.
2. Select the Help icon, which is the question mark in the top-right corner.
3. In the Help pane, search for “account management”, then press Enter.
4. Scroll down to “Still need help?” and select Yes.
5. Select “Chat with a support agent in your web browser.”
6. Review the issue description and confirm an email address you can access.
7. Select Confirm to create the service request, then select Start chat.
8. The page should show that the request was submitted and that Outlook.com live chat support is being connected.

For reference, you may also review these Microsoft Support articles:

• Phishing and suspicious behavior in Outlook
• How to get support for Outlook.com

I hope this helps you reduce these unwanted emails and stay safe from suspicious storage messages.