Subscription

Lesley Snow 0 Reputation points
2026-07-01T17:59:26.75+00:00

How do I get to my visual studio subscription? I have a valid MSDN account but can not access my visual studio subscription any longer

Developer technologies | Visual Studio | Setup
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  1. Nancy Vo (WICLOUD CORPORATION) 6,595 Reputation points Microsoft External Staff Moderator
    2026-07-02T06:02:13.3533333+00:00

    Hello @Lesley Snow ,

    Thanks for your question.

    To regain access to your subscription, please follow these steps:

    1. Open a private window: open an "InPrivate" (Edge) or "Incognito" (Chrome) browsing window. This ensures no old passwords or conflicting Microsoft accounts are automatically applied.
    2. Navigate to the modern portal: go directly to the current subscriber portal at https://my.visualstudio.com.
    3. Enter your assigned email: type in the exact email address that is linked to your subscription.
    4. Select the correct account type:
    • Choose Work or School Account if your company manages your email and assigned the subscription to you.
    • Choose Personal Account if you purchased it yourself or use a standard Microsoft email (like @outlook.com or @hotmail.com).

    For more detailed information, you can refer to the official Visual Studio Subscriptions documentation.

    I hope this addresses your question. If this response was helpful, please consider following the guidance to provide feedback.

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  2. AI answer

    2026-07-01T18:00:03.0333333+00:00

    Access to Visual Studio subscriptions is through the Visual Studio subscription portal and depends on which identity the subscription is assigned to.

    Use these steps to regain access:

    1. Go to the subscription portal
      Open a browser and go to: https://my.visualstudio.com.
    2. Sign in with the correct account type
      Use the same email address that the subscription is assigned to:
      • If the subscription was purchased personally (retail/MSDN), sign in with the Microsoft account (MSA) used when it was purchased.
        Steps:
        1. Enter the email address used when the subscription was set up or purchased (shown in the subscriber welcome/confirmation email).
        2. Enter the password.
        3. Select Sign in.
        4. The Benefits page should appear.
      • If the subscription was provided by an employer or school, sign in with the work or school account that the subscription was assigned to:
        1. Enter the work/school email that received the subscriber assignment email.
        2. Select Continue and complete sign-in on the corporate sign-in page.
    3. If sign-in works but the subscription is missing
      Common causes and checks:
      • Signed in with the wrong account:
        • If multiple MSAs or work accounts exist, sign out and try another email address that might be associated with the subscription.
      • Multiple subscriptions on one email:
        • Go to https://my.visualstudio.com/subscriptions and choose the subscription from the list or use the drop-down on the Benefits page to switch between subscriptions.
    4. If unable to sign in with the expected email
      • The most common cause is using an account different from the one associated with the subscription. Try other email addresses that might have been used.
      • If still unable to sign in, contact Visual Studio Subscriptions support for help with account/subscription issues: see the Visual Studio Subscriptions support link in the references.
    5. If the subscription was provided by a company and may have been changed
      • If the company buys subscriptions via volume licensing, the admin may not have assigned one or may have reassigned it.
      • Contact the subscriptions admin at the organization. If unsure who that is, a colleague who has a subscription can use the Contact my Admin button in the portal to reach them.
    6. Tenant limitations (GCC High / government domains)
      • The Visual Studio subscription portal and admin portal do not support GCC High (government/private) tenants, and this also affects signing into the Visual Studio IDE.
      • In that case, the organization must use a public tenant to access Visual Studio subscriptions and may need to work with Azure support to create one.
    7. If Visual Studio IDE does not recognize the subscription
      • Ensure the same account used at https://my.visualstudio.com is used to sign in inside Visual Studio.
      • If sign-in still fails or the subscription is not recognized, review the sign-in troubleshooting guidance linked from the references and, if needed, contact Visual Studio Subscriptions support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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