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Hello, I tried to change my phone two months ago, and today I tried to log in to my Hotmail account, which has all my contacts and emails, but I couldn’t. It’s asking me for a verification code. I’m entering my Jordanian number, but I’m not receiving any verification code because I’m in Dubai. I tried, and my number is working fine, but no verification code is reaching my Jordanian number, which is (PII removed by Moderator). Every time I enter the verification code, I get a message saying this method isn’t supported. So please, I urgently need assistance to recover my email. Find me an urgent solution because this doesn’t make sense. I pay for the account and subscribe with Microsoft, and I need to recover my work emails urgently.
my Email: ******@hotmail.com
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey there! Nice to meet you!
Just to confirm, since you mentioned that you have a recovery phone number linked to your account, did you have two-factor authentication (2FA) active on the account?
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
For clarification, may I know when was the last time you successfully signed in to your account?
Best regards,
Darhyl
Hi Darhyl,
Thank you for your email.
To be honest, I don't remember whether two-factor authentication (2FA) was enabled on my account.
The last time I successfully signed in was approximately three months ago, when I transferred all my data from my old phone to my new one. The account was working normally at that time.
I urgently need to recover this account because I have an active Microsoft subscription that I paid for, and I don't know the easiest or fastest way to regain access. This account contains important work-related emails, invoices, and essential communications that I need to access as soon as possible.
Please let me know the quickest and most effective way to recover my account. I'm happy to provide any additional information or proof of ownership you may need to verify that the account belongs to me.
Thank you very much for your support. I truly appreciate your assistance and look forward to your guidance.
Kind regards,
Mayadah Abualshaar
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