error comes up on phone that my imap password is incorrect

Hi Suzanne Farris

I understand that your Comcast/IMAP account is showing an incorrect password error on your phone, and your Classic Outlook profile is missing or no longer sending/receiving. Please confirm:

• Can you sign in successfully at Xfinity/Comcast webmail with the same password?
• Is Third Party Access Security enabled in Xfinity Email settings?
• Is the phone using the Outlook mobile app, the built-in mail app, or another mail app?

Meanwhile, try the checks below in order:

• Confirm the Comcast password works in webmail first
  • Sign in directly to Xfinity/Comcast webmail.
  • If the password does not work there, reset it with Comcast/Xfinity first.
  • After the password works in webmail, use that same password when adding the account back to Outlook and the phone.
• Turn on Comcast/Xfinity third-party email access
• Third-party programs such as Outlook may not be able to access Comcast email unless Third Party Access Security is enabled.
  • Sign in to Xfinity Email.
  • Open Settings.
  • Go to Security.
  • Make sure Third Party Access Security is enabled/checked.
  • Try the account again in Outlook and on the phone.
• Use Comcast’s current IMAP/SMTP settings
• When adding the account back, use Comcast/Xfinity’s recommended settings for third-party email programs.
  • Incoming server: imap.comcast.net
  • Incoming port: 993
  • Incoming encryption: SSL/TLS
  • Outgoing server: smtp.comcast.net
  • Outgoing port: 587, or 465 if needed
  • Outgoing encryption: TLS, or SSL if TLS is not shown
  • Username: your full Comcast email address

Please use IMAP instead of POP when checking mail from more than one device, because IMAP keeps mail synced across devices.

• Update the account settings in Classic Outlook
  • Open Control Panel.
  • Search for and open Mail.
  • Select Email Accounts.
  • Select the Comcast account, then choose Change.
  • Check the incoming server, outgoing server, username, password, ports, and encryption against Comcast’s settings.
  • Select More Settings > Advanced to verify the port and encryption settings.
  • Run Test Account Settings.
• Recreate the missing Outlook profile instead of trying to restore the damaged one
  • Close Outlook.
  • Hold Shift while starting Outlook.  Alternatively, press Windows + R, type outlook.exe /profiles, and press Enter.
  • Select Options > New.
  • Enter a new profile name.
  • Add the Comcast account using Advanced options > Let me set up my account manually > IMAP.
  • After the account works, set the new profile as the default.

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!  

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