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Jack's account was part of my Microsoft Family Group, under my organizer account, confirming the account belongs to a minor in my household. Jack last logged in successfully on June 9, 2026. The account was originally created in Potomac, MD.
On June 10, 2026 at 6:49 AM, Jack unknowingly entered his credentials into a phishing site, securitylock24hrs.net, which impersonated Microsoft.
How do I get his account reinstated?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hey there! Nice to meet you!
I'm sorry you and your son are experiencing this.
Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.
Thank you for your understanding.
Best regards,
Darhyl
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