storage outlook but i have 365 ?

Jim McQuade 0 Reputation points
2026-07-02T10:31:07.36+00:00

I pay for office 365 but my outlook is saying my storage is full ?

Outlook | Web | Outlook.com | Email
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  1. John Jefferson Doyon 76,280 Reputation points Independent Advisor
    2026-07-02T11:08:23.86+00:00

    Hi, I'm John! I will help you with this.

    I understand the confusion. Microsoft 365 does include extra storage, but Outlook mailbox storage and OneDrive storage are counted separately.

    Your Outlook.com mailbox has its own storage limit. If it is full, you may not be able to send or receive emails even if your Microsoft 365 subscription is active.

    Please check your mailbox storage here: https://outlook.live.com/mail/0/options/general/storage

    Also check your Microsoft account storage here: https://account.microsoft.com/storage

    Please also make sure you are signed in to Outlook.com using the same Microsoft account that has the Microsoft 365 subscription.

    If you recently renewed, upgraded, or bought Microsoft 365, the storage change may take up to 24 hours to sync properly everywhere.

    Let me know what you find. Thanks!

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