Please advise if the system is down or if there are any reporting of an issue. I am getting this error message below-

Question

Please advise if the system is down or if there are any reporting of an issue. I am getting this error message below-

Mary Her 0

User's image

Erland Sommarskog 137K Reputation points MVP Volunteer Moderator

2026-07-22T17:02:31.57+00:00

It would help if you could give more context to your question. Are you just a user of this system, or are you a developer or administrator for the system? In the former case, I would advice you to contact your internal IT department rather to posting a world-wide public forum. If you are a developer/administrator, could you give more information about the system and when this error occurs?

1 answer

Your answer

Erland Sommarskog 137K Reputation points MVP Volunteer Moderator

2026-07-22T17:02:31.57+00:00

It would help if you could give more context to your question. Are you just a user of this system, or are you a developer or administrator for the system? In the former case, I would advice you to contact your internal IT department rather to posting a world-wide public forum. If you are a developer/administrator, could you give more information about the system and when this error occurs?

Answer 1

Hi @Mary Her ,

There's no Microsoft-side outage tied to this. That message (Sys.WebForms.PageRequestManagerServerErrorException, status 500) comes from SQL Server Reporting Services itself it's a generic wrapper, and the real cause is only visible in the report server logs.

Since SMILNet is an internal report portal, your IT/SSRS admin team will need to check:

Report server logs: <drive>\Program Files\Microsoft SQL Server\MSRS<version>.<instance>\Reporting Services\LogFiles Look for ERROR entries at the time it failed.
ExecutionLog3 view in the ReportServer database if the status shows rsProcessingAborted, the report is timing out. Common fixes on the report server side: - Increase executionTimeout in web.config - Add aspnet:MaxHttpCollectionKeys if the report passes many parameters - Check RSTempFiles folder permissions for the service account - Recycle the SSRS app pool If you can get those log lines from your SSRS admin, we can narrow it down further.