1,778 questions with Azure Communication Services tags

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2 answers

Importing an Infobip phone number into Azure Communication Services

I'm trying to set up a SMS forwarding service in Azure Communication Services. As I'm UK based, Azure pushes me towards Infobip as a vendor of a phone number compatible with ACS. I've purchased a number from Infobip but it doesn't seem to be…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-31T23:35:26.84+00:00
Stephen Sutherland 0 Reputation points
answered 2026-09-01T04:12:58.65+00:00
SHOUMIK CHAKRAVARTY 80 Reputation points
1 answer

ACS Teams interop meeting chat suddenly returns 403 Forbidden on all chat sends (calls work) - started ~Aug 24, 2026

Since approximately Aug 24, 2026, every Azure Communication Services (anonymous interop) user joining Microsoft Teams meetings in our tenant gets 403 Forbidden on all meeting chat operations, while calling/roster/screen-share work normally. This broke…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-31T16:58:01.51+00:00
Khalid Hasan 0 Reputation points
answered 2026-09-01T00:24:21.62+00:00
Vinodh247-1375 44,156 Reputation points Volunteer Moderator
0 answers

Azure ACS local number: unanswered CNAM request and need SMS provisioning guidance from TNS

We need assistance from the Azure Communication Services Telephone Number Services (TNS) team regarding an existing Microsoft/Azure-owned US local ACS number. The number is currently provisioned and working for Voice. We have two unresolved issues: 1.…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-31T23:19:41.49+00:00
Avraham Schreiber 0 Reputation points
0 answers

10DLC Brand Registration: "subscription not eligible" on Pay-As-You-Go with US billing

Subscription ID: [will provide via private message] Tenant ID: [will provide via private message] Subscription type: Pay-As-You-Go, US billing When navigating to Telephony and SMS → Regulatory Documents → Add → Country: United States → Phone number type:…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-31T21:08:42.62+00:00
Ara Galarza 0 Reputation points
0 answers

Azure Communication Services 10DLC registration says paid Azure Plan subscription is ineligible

We are implementing US 10DLC messaging for a nonprofit customer using Azure Communication Services. The ACS resource has United States as its data location. Its subscription is active and billed under Microsoft Azure Plan/Pay-As-You-Go, with the spending…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-20T19:19:44.76+00:00
Zeal Mayfield 0 Reputation points
commented 2026-08-31T18:12:20.9366667+00:00
Zeal Mayfield 0 Reputation points
1 answer

Can't get a phone number on an Azure Communication Service resource

The get option is grayed out

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-23T21:20:42.3133333+00:00
Amr 0 Reputation points
commented 2026-08-31T07:27:14.7366667+00:00
Ajay Rathod 355 Reputation points Microsoft External Staff Moderator
2 answers

Azure Communication Services Email: Reverse DNS (PTR) mismatch on outbound infra causing deliverability failures to strict mail servers

We are experiencing consistent email delivery failures from our Azure Communication Services Email custom domain to specific corporate mail servers (e.g. Arsys-hosted mailboxes), while delivery to major providers (Gmail) succeeds without issue. Resource…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-15T08:15:31.52+00:00
Joan 0 Reputation points
answered 2026-08-30T23:35:46.6666667+00:00
TP 162.9K Reputation points Volunteer Moderator
1 answer

Meta WhatsApp number created but no channel appears in Azure Communication Services

Meta successfully connected my WhatsApp Business Account to Microsoft Azure and generated a number ending 3302. Meta shows “Integration: Microsoft Azure” but reports a phone-number connection issue. In my Azure Communication Services resource, Advanced…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-27T20:49:09.1233333+00:00
Kukama Sehole 0 Reputation points
edited an answer 2026-08-30T20:10:06.9866667+00:00
Zoha Fatima 340 Reputation points
2 answers

Azure Communication Services Email remains OutForDelivery and never reaches recipient mail server

We sent one transactional test email through Azure Communication Services Email using a verified custom sender domain. The send operation was accepted successfully. Diagnostic logging was enabled before sending. Log Analytics shows: one message-level…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-28T19:57:53.3633333+00:00
Pim Vrolijks 0 Reputation points
commented 2026-08-30T17:35:37.61+00:00
Golla Venkata Pavani 7,530 Reputation points Microsoft External Staff Moderator
1 answer

Configurable “On Behalf Of” From Address for Multi-Tenant Email Sending

We would like Microsoft/Azure email services to provide greater control over how the From field is displayed when an application sends email on behalf of a client or tenant. Our platform, BizPlex, sends transactional emails on behalf of multiple…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-29T14:26:17.13+00:00
Pamela 5 Reputation points
answered 2026-08-29T20:01:31.0833333+00:00
James Gamble 0 Reputation points
2 answers

Dynamic sender display name support is a documented and SDK-exposed capability that is currently not honored at runtime, making ACS Email unsuitable for our production requirements.

Azure Communication Services Email DOES NOT currently support dynamic sender display names at runtime, despite: The SDK accepting senderDisplayName Documentation and samples implying support Sales / pre-sales communication often stating “custom sender…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2025-12-23T10:13:52.5933333+00:00
Khushboo Mulani 0 Reputation points
answered 2026-08-29T12:40:38.1966667+00:00
Minas Casiou 0 Reputation points
0 answers

Need Dynamic Alphanumeric Sender ID enabled for SMS

We need Dynamic Alphanumeric Sender ID enabled for SMS on our Azure Communication Services resource. Our billing address is in Germany, which is a supported country for Dynamic Alphanumeric Sender ID, and our subscription is a Microsoft Customer…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-26T13:11:32.1766667+00:00
DBP Operations 0 Reputation points
commented 2026-08-28T13:29:15.9+00:00
DBP Operations 0 Reputation points
1 answer

Grayed out "Get" option under "Phone numbers" on Azure Communication Services

Even though I'm an owner of my subscription and I'm in the United States, the option to "Get" a phone number in my communication service is grayed out.

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2025-11-25T19:04:06.0666667+00:00
Levi Bennett 5 Reputation points
commented 2026-08-28T08:23:54.5733333+00:00
Karlo Franić 0 Reputation points
1 answer

Cognitive Services connection fails with "Server not responding" in Azure Communication Services

I'm trying to connect a Cognitive Services resource to my Azure Communication Services (ACS) resource, but the connection keeps failing. Steps to reproduce: Navigate to my ACS resource in the Azure Portal Go to Cognitive Services (under the…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-04T14:50:23.18+00:00
Hammad Wali 0 Reputation points
commented 2026-08-28T07:08:43.6866667+00:00
Hammad Wali 0 Reputation points
1 answer One of the answers was accepted by the question author.

Outbound Call Automation for Incident Alerting in Brazil using Azure Communication Services (ACS) – Alternatives & Workarounds

Hi everyone, We are designing an automated incident alerting system for our DevOps environment. The objective is to trigger an automated outbound voice call (using Text-to-Speech) to on-call developers' cell phones whenever a critical CI/CD pipeline…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-27T17:35:12.5866667+00:00
Fernanda Cosme Oliveira Lima 20 Reputation points
accepted 2026-08-27T20:23:17.73+00:00
Fernanda Cosme Oliveira Lima 20 Reputation points
1 answer

Azure Communication Services Email resource stuck in Deleting after AsyncOperationTimedOut

I am trying to set up Azure Communication Services Email on a Pay-As-You-Go subscription. Resource: ecs-qualis40 Resource type: Microsoft.Communication/emailServices Resource group: rg-qualis40-prod Subscription: Pay-As-You-Go Resource…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-25T14:11:52.92+00:00
Siddhant S Mishrikoti 0 Reputation points
commented 2026-08-27T16:15:27.17+00:00
Allan Solomon Mejia 7,315 Reputation points
2 answers

WhatsApp Business number created in Meta but channel not appearing in Azure Communication Services

We are configuring WhatsApp Business with Azure Communication Services Advanced Messaging. We are using an Azure Communication Services resource named nora-acs-whatsapp. We completed the WhatsApp Embedded Signup process from Azure today. The process in…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-26T23:49:19.6533333+00:00
Ricardo González Romero 5 Reputation points
commented 2026-08-27T16:11:01.9866667+00:00
Ricardo González Romero 5 Reputation points
1 answer

Cannot Release ACS telephone numbers through the number management portal

Try to release numbers through the Azure Communication Service system. This message. In some countries, releasing a telephone number needs to be done through our Service Desk team. To release the telephone number in these countries, follow the steps…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-27T00:42:54.77+00:00
David Greenwood 0 Reputation points
answered 2026-08-27T11:34:09.1966667+00:00
Mohammad Wasi Haider 85 Reputation points
2 answers One of the answers was accepted by the question author.

How to co-relate dynamics contact center calls with Azure Communication Service logs?

How can we co-relate the Dynamics 365 Contact Center (Omnichannel) Voice call with Azure Communication Service (ACS) logs? We have the Conversation table in Contact Center where most of the information is stored. There we have the ConversationId…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2025-10-23T07:40:16.7166667+00:00
Christin Joseph 20 Reputation points
answered 2026-08-26T17:09:04.1533333+00:00
Quyen Mai (Millie Mai) 0 Reputation points
1 answer One of the answers was accepted by the question author.

ACS toll-free number port order stuck — no response or assigned agent after 4+ weeks. How to check status or escalate?

I submitted a port order to move three German toll-free (0800) numbers into Azure Communication Services (port-in via Colt). The numbers are directly allocated to us by the German regulator (Bundesnetzagentur), and I've provided the allocation…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,778 questions
asked 2026-08-11T10:32:11.9733333+00:00
Mees van Puijenbroek 20 Reputation points
accepted 2026-08-26T09:51:46.2033333+00:00
Mees van Puijenbroek 20 Reputation points