VoxAide (Preview)

Place AI voice calls to contacts for a configured reason, and read each call's outcome. Pairs with the VoxAide for Dynamics 365 managed solution. Authenticate with a VoxAide API key (Settings → Integrations → Dynamics 365).

This connector is available in the following products and regions:

Service Class Regions
Copilot Studio Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name VoxAide Support
URL https://voxaide.co
Email support@voxaide.co
Connector Metadata
Publisher Sovereign IT Solutions Limited
Website https://voxaide.co
Privacy policy https://voxaide.co/privacy
Categories Communication;Sales and CRM

VoxAide

VoxAide places AI voice calls to your contacts for a reason you choose, asks the questions you set, and returns each call's outcome — a summary, whether an issue was raised, the duration and status. Use it to build Power Automate flows that call people automatically (check-ins, confirmations, reminders, reference checks) and write the result back to your systems.

Publisher

VoxAide (Sovereign IT Solutions Ltd)

Prerequisites

  • A VoxAide account (sign up at https://voxaide.co). Calls draw on your VoxAide plan or pay‑as‑you‑go balance.
  • The calling capability enabled on your VoxAide organization.
  • A Power Automate, Power Apps or Logic Apps plan that supports premium/custom connectors.

How to get credentials

VoxAide authenticates with an API key.

  1. Sign in to VoxAide at https://voxaide.co.
  2. Go to Settings → Integrations.
  3. Under the connector section, choose Generate key and copy the key (it begins with vox_live_). It is shown once.
  4. In Power Automate, when you create the VoxAide connection, paste the key into the API Key field.

You can revoke a key at any time from the same screen.

Supported operations

Operation Description
Place a call Place an AI voice call now to a contact for a given reason.
List calls List recent calls, newest first; poll with since for updates.
Get a call Get a single call and its outcome once concluded.
List call reasons List the call reasons configured for your organization.
Create a call reason Create a new reason with a name and the questions to ask.
Get a call reason Get a single reason by its identifier.
Update a call reason Update a reason's name, schedule or questions.
Test connection Verify the API key (used by the connection test).

A typical flow: Place a call with a reason and a contact's phone number → poll Get a call (or List calls) until status is completed/failed/declined → use the returned summary, outcome and issueRaised in your flow.

Deployment instructions

The connector files are apiDefinition.swagger.json, apiProperties.json and icon.png. To create the connector in your own environment with the Power Platform Connectors CLI:

pip install paconn
paconn login
paconn create --api-def apiDefinition.swagger.json --api-prop apiProperties.json --icon icon.png

Known issues and limitations

  • Phone numbers must be in E.164 format (for example +14155550123).
  • Placing a call consumes plan allowance or pay‑as‑you‑go credit; a call is billed when it is placed, not when it completes.
  • Calls are placed asynchronously: Place a call returns immediately with a callId and a pending status. Poll Get a call for the final outcome.
  • The activityId field is for advanced write‑back to an existing CRM activity (for example a Dynamics 365 Phone Call activity) and can be ignored for most flows.

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
API Key securestring The API Key for this api True

Actions

Create a call reason

Create a call reason.
Get a call

Get a call.
Get a call reason

Get a call reason.
List call reasons

Returns the configured call reasons (automations) for the organization.
List calls

Lists recent calls, newest first. Use 'since' to poll for updates.
Place a call

Places an AI voice call now to a contact for the given reason. Pass the Dataverse contactid as contact.externalId so the result is written back as a new Phone Call activity on that Contact's timeline. To COMPLETE an existing Phone Call activity instead (campaign-distribution mode), pass its activityId. Use content.* to drive the call script inline (Campaign-driven), overriding the reason's stored content.
Test connection

Verifies the API key and returns the organization it maps to.
Update a call reason

Update a call reason.

Create a call reason

Operation ID:
CreateReason

Create a call reason.

Parameters

Name Key Required Type Description
name
 name True string
description
 description string
dayOfWeek
 dayOfWeek integer
questions
 questions True array of string
smsOnNoAnswer
 smsOnNoAnswer boolean
smsMessage
 smsMessage string
status
 status string

active | paused

Returns

Name Path Type Description
id
 id string

Get a call

Operation ID:
GetCall

Get a call.

Parameters

Name Key Required Type Description
Id
 id True string

Id

Returns

Name Path Type Description
call
 call Call

Get a call reason

Operation ID:
GetReason

Get a call reason.

Parameters

Name Key Required Type Description
Id
 id True string

Id

Returns

Name Path Type Description
reason
 reason Reason

List call reasons

Operation ID:
ListReasons

Returns the configured call reasons (automations) for the organization.

Returns

Name Path Type Description
reasons
 reasons array of Reason

List calls

Operation ID:
ListCalls

Lists recent calls, newest first. Use 'since' to poll for updates.

Parameters

Name Key Required Type Description
Since
 since string

ISO-8601 timestamp; only calls created at/after this.
Status
 status string

Filter by status (pending, in_progress, completed, failed, declined).
ReasonId
 reasonId string

ReasonId
Limit
 limit integer

Limit

Returns

Name Path Type Description
calls
 calls array of Call

Place a call

Operation ID:
PlaceCall

Places an AI voice call now to a contact for the given reason. Pass the Dataverse contactid as contact.externalId so the result is written back as a new Phone Call activity on that Contact's timeline. To COMPLETE an existing Phone Call activity instead (campaign-distribution mode), pass its activityId. Use content.* to drive the call script inline (Campaign-driven), overriding the reason's stored content.

Parameters

Name Key Required Type Description
reasonId
 reasonId True string
name
 name string
phone
 phone True string

E.164 phone number.
email
 email string
externalId
 externalId string

Dataverse contactid GUID — bound as the new Phone Call activity's Regarding (create path).
activityId
 activityId string

Existing Dataverse phonecall (activityid) GUID to COMPLETE with the outcome. Omit to create a new Phone Call activity.
purpose
 purpose string
greeting
 greeting string
goodbye
 goodbye string
questions
 questions array of string

Returns

Body
PlaceCallResponse

Test connection

Operation ID:
TestConnection

Verifies the API key and returns the organization it maps to.

Returns

Body
Ping

Update a call reason

Operation ID:
UpdateReason

Update a call reason.

Parameters

Name Key Required Type Description
Id
 id True string

Id
name
 name True string
description
 description string
dayOfWeek
 dayOfWeek integer
questions
 questions True array of string
smsOnNoAnswer
 smsOnNoAnswer boolean
smsMessage
 smsMessage string
status
 status string

active | paused

Definitions

Ping

Name Path Type Description
ok
 ok boolean
orgId
 orgId string
org
 org string

Reason

Name Path Type Description
id
 id string
name
 name string
description
 description string

Plain-language purpose the AI relays to the contact.
status
 status string

active | paused
dayOfWeek
 dayOfWeek integer

Weekly schedule day (1=Mon … 5=Fri).
questions
 questions array of string
smsOnNoAnswer
 smsOnNoAnswer boolean
smsMessage
 smsMessage string
contactCount
 contactCount integer

PlaceCallResponse

Name Path Type Description
callId
 callId string
status
 status string

Call

Name Path Type Description
callId
 callId string
reasonId
 reasonId string
status
 status string

pending | contacting | in_progress | completed | failed | declined
outcome
 outcome string

completed | no_answer | declined | in_progress
name
 contact.name string
phone
 contact.phone string
externalId
 contact.externalId string
summary
 summary string
issueRaised
 issueRaised boolean
notes
 notes string
durationSec
 durationSec integer
completedAt
 completedAt string
createdAt
 createdAt string