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Resolve issues if your Teams Store submission fails

Apps published to the Microsoft Teams Store must meet the Teams Store validation guidelines and commercial marketplace policies.

If your Teams Store submission fails, Microsoft provides a concierge validation service to help get your app compliant and published.

Get help directly from Microsoft

The concierge validation service provided by Microsoft helps developers get their apps published to the Teams Store. As part of this service, Microsoft verifies if your app works as described, contains all appropriate metadata, and provides value to users.

If your app submission fails, Microsoft sends you a review report with recommendations within 24 hours of submission.

Resolve issues and resubmit your app

You must fix all issues reported by the Microsoft concierge validation team before resubmitting your app on Partner Center. The Microsoft report includes the following information:

  • A corresponding validation guideline for each issue.
  • Instructions on how to reproduce each issue.
  • Recommendations for resolving each issue based on publicly available developer documentation.

The process for resolving issues and resubmitting an app typically goes like this:

  1. You fix all issues in the report.
  2. You send the following to the Microsoft concierge validation team at teamsubm@microsoft.com:
    • An updated app package
    • Test notes for your app, if you didn't include these in your original submission:
      • Credentials for at least two accounts (one admin and one non-admin).
      • Instructions to configure the app and test its functionality.
      • A video showing your app used in Teams.
  3. Microsoft concierge validation team fully tests your updated app.
  4. If the Microsoft concierge validation team identifies additional issues, you receive another validation report. Resolve the issues and reply to the same email thread with an updated app package.
  5. Wait for a confirmation email from the Microsoft concierge validation team that your app is free of validation issues. Don't resubmit your app in Partner Center until you receive this confirmation.
  6. After you receive the confirmation email, resubmit your app through Partner Center. Your app is typically published to the Teams Store within 1–2 business days.

FAQ

Get answers to some common questions when resolving app submission issues.


My app is in beta testing. Can I submit my app anyway to save time on the publishing process?

No. Microsoft only validates production-ready apps.


May I contact the teamsubm@microsoft.com email before submitting my app for the first time on Partner Center?

No. Microsoft doesn't start validating your app until you submit your app for the first time on Partner Center.


I received an email from Partner Center saying my app was approved to publish. Why isn't my app in the Teams Store?

If your app isn't published after 1-2 business days, contact teamsubm@microsoft.com.


See also

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