Transform service delivery with AI in Dynamics 365
Beginner
Business User
Functional Consultant
Dynamics 365
Customer Service
Explore how Dynamics 365 Customer Service turns customer interactions into connected, AI-supported service. Learn how Copilot and autonomous agents support service work and how Dynamics 365 applications and Microsoft Power Platform extend the experience.
Learning objectives
This module explains how to:
- Describe how a customer need becomes service work.
- Identify the connected records that support a request.
- Explain how context moves from self-service through resolution and improvement.
- Describe how Copilot and AI agents assist, act, and improve service.
- Identify how Dynamics 365 applications and Microsoft Power Platform extend Customer Service.
Prerequisites
None