Verify Surface Support Portal access requirements

  • 1 minute

Photograph of a user sitting on a couch holding and using a Surface device.

Before using Surface Support Portal, confirm the following:

  • A Microsoft tenant exists for your organization.
  • You have an appropriate administrative role.
  • Intune enrollment isn't required.

For Surface Support Portal users, it isn't required to have a device enrolled in Intune, meaning that this portal can service and support workflows even on unenrolled devices.

Imagine that you're an IT administrator and you need to submit a repair request for a deployed Surface device. A deployed Surface device requires repair, but isn't enrolled in Intune.

Correct action: Use Surface Support Portal to initiate service, because Intune enrollment isn't required.