How to fix one of the USB port for Surface 9 pro for using External monitor

Zaki Ahmed 25 Reputation points
2026-01-26T08:17:07.0733333+00:00

I am Unable to connect External monitor to one of the above USB C port for my surface pro 9. Although its working fine with the port below it.

moved from "Microsoft System Center | Other"

Surface | Surface Pro | USB-C
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Thomas4-N 17,980 Reputation points Microsoft External Staff Moderator
2026-01-26T13:08:32.8533333+00:00

Hello Zaki Ahmed, thank you for reaching out to Microsoft Q&A forum.

Please try the following steps:

  1. Run Microsoft’s official USB‑C troubleshooting This covers cable compatibility, video support, and the required forced‑shutdown reset for Surface USB‑C issues: Troubleshoot problems with USB-C on Surface
  2. Update all Surface drivers and firmware Get the package for your Surface here: Download drivers and firmware for Surface

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  1. Zaki Ahmed 25 Reputation points
    2026-01-27T08:02:22.62+00:00

    Thanks Thomas

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