337 questions
2 answers
Can someone help me with Drivers for USB?
Hi, I have a brand new Surface and no matter what I do I can not update drivers for my USB nor download any CH340 or FTDI files and I can not connect to anything. I am just getting errors or Preload install failed or windows can find files etc. What the…
Surface | Surface Pro | USB-C
asked 2026-06-20T16:16:00.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Todd Schwenk
5
Reputation points
commented 2026-07-01T06:51:58.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
1 answer
Good USB-C flash drives for booting surface pro 11
Is there any list of USB-C flash drives that can be used to boot from usb port on Surface Pro 11
Surface | Surface Pro | USB-C
337 questions
asked 2026-06-21T20:56:37.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 56.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jorge Santana
0
Reputation points
answered 2026-06-22T14:18:18.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Is SanDisk Extreme Pro USB-C (SDCZ890-256G-G46) good to boot from usb port on my Surface Pro 11
Is SanDisk Extreme Pro USB-C 256 (SDCZ890-256G-G46) good to boot from usb port on my Surface Pro 11
Surface | Surface Pro | USB-C
337 questions
asked 2026-06-21T20:53:01.51+00:00
Jorge Santana
0
Reputation points
answered 2026-06-22T08:30:59.39+00:00
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
Surface pro 11 what is the best external cd reader
Good morning I have Surface Pro. What is recommended for external cd/DVD reader ? Looking up says Microsoft but none say Surface? Thank you
Surface | Surface Pro | USB-C
337 questions
asked 2026-06-14T17:17:54.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
Vickie Franco
0
Reputation points
answered 2026-06-15T02:03:34.6766667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
USB connection
I have had to replace my old Surface with a new series 11, which does not have a USB port. How do I connect with my camera, which needs it?
Surface | Surface Pro | USB-C
337 questions
asked 2026-04-22T04:03:22.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Judy Lewis
20
Reputation points
accepted 2026-04-22T04:05:25.0266667+00:00
Judy Lewis
20
Reputation points
2 answers
surface pro not detecting second monitor
surface pro not detecting second monitor, acer 15" monitor
Surface | Surface Pro | USB-C
337 questions
asked 2026-03-22T23:45:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sue Regan
0
Reputation points
answered 2026-03-23T01:08:23.8566667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Issue With Surface 5 Laptop and Thunderbolt 4 Dock
I have two clients who both have Surface 5 Laptops, Microsoft Thunderbolt Docks, and are connected to two 60Hz 1080p monitors. Both of them are encountering the same issue: when connected to the dock, if they disconnect from it, walk away to do stuff,…
Surface | Surface Pro | USB-C
337 questions
asked 2026-02-11T15:33:51.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Justin Freyermuth
0
Reputation points
edited a comment 2026-02-13T00:54:24.66+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface 7 Pro - USB C charging
The school has received a donation of Surface 7 Pro laptops. Looking at a Storage and Charging Trolley. Trolley available from a local supplier supports PD 3 charging, 18W per port. Will that be sufficient for charging the devices overnight. Thanks for…
Surface | Surface Pro | USB-C
337 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 92%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
How to fix one of the USB port for Surface 9 pro for using External monitor
I am Unable to connect External monitor to one of the above USB C port for my surface pro 9. Although its working fine with the port below it. moved from "Microsoft System Center | Other"
Surface | Surface Pro | USB-C
337 questions
asked 2026-01-26T08:17:07.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zaki Ahmed
25
Reputation points
answered 2026-01-27T08:02:22.62+00:00
Zaki Ahmed
25
Reputation points
3 answers
Scanner Not Working
When is Microsoft going to announce a fix to scanners not working?
Surface | Surface Pro | USB-C
337 questions
asked 2026-01-22T22:09:50.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 60%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
mark c
0
Reputation points
edited an answer 2026-01-25T00:31:00.86+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
My new Surface is not starting because of a battery discharge, complete. What can I do? Replace the device?
My new Surface was discharged, probably completely, and all the reset I tried didn't work. The phone service recommended a replacement. Can you help?
Surface | Surface Pro | USB-C
337 questions
asked 2026-01-09T15:59:24.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 83%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dan Boucher
0
Reputation points
answered 2026-01-10T06:24:54.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11 (snapdragon) What 40Gbps NVME Enclosures work?
The surface pro 11 snapdragon is advertised as having 2 x 40Gbps USB C ports. I purchased a ASM2464PD 40Gbps NVME enclosure and certified USB cable but it either does not fully recognise or falls back to 10Gbps and freezes up constantly. If I plug the…
Surface | Surface Pro | USB-C
337 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Charge Surface Pro 11 via USB-C it impact batter health or not?
Dear Friend, Currently i have surface pro 11, and has option support to charge battery via USB-C, and all time i without charge with power adapter, i want to clearyfy about battery health it the same charge via power adapter port or not? Thanks …
Surface | Surface Pro | USB-C
337 questions
asked 2025-12-27T05:26:01.36+00:00
Vann Soksamrong
20
Reputation points
accepted 2025-12-27T05:27:04.9666667+00:00
Vann Soksamrong
20
Reputation points
1 answer
Surface Pro 9 – USB-C Charging Issue
My Surface Pro 9 charges normally with the original magnetic charger, but it does not charge through USB-C. I have tested with a certified 65W+ PD charger and cable, tried both ports, updated Windows and firmware, and performed a reset, but the issue…
Surface | Surface Pro | USB-C
337 questions
asked 2025-09-01T20:47:32.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Maher Loubani
0
Reputation points
commented 2025-12-25T06:28:26.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 15%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Atul Gupta
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface pro 11th snapdragon thunderbolt not working
Thunderbolt manager does not pop-up when thunderbolt certified devices are connected to the thunderbolt port therefore the usb-hub detect the device properly however not possible to establish the connection Devices involved Surface pro 11 (ARM)…
Surface | Surface Pro | USB-C
337 questions
asked 2025-12-06T12:47:33.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
Oscar Cóbar
25
Reputation points
accepted 2025-12-10T11:32:52.8633333+00:00
Oscar Cóbar
25
Reputation points
1 answer
mi è stata restituita solo la tastiera con la garanzia senza tablet
ho il video di quando ho aperto il pacco ricevuto, non riesco a caricarlo facendo da telefono, la tastiera che mi è stata restituita è quella che ho consegnato insieme al computer. So che chiedeva di non consegnare altro oltre il PC, ma siccome il…
Surface | Surface Pro | USB-C
337 questions
asked 2025-11-15T17:19:31.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 48%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Matteo Farruggio
0
Reputation points
answered 2025-11-15T17:19:42.1066667+00:00
AI answer
2 answers
Surface Pro 10 Powers on Travel Monitor via USBC but Does Not Recognize It as a Monitor
When I plug my new Surface Pro 10 into my MNN Travel Monitor via USBC, the travel monitor powers on, but the driver install fails with the above message preventing the Surface from recognizing the monitor. The travel monitor worked with my previous…
Surface | Surface Pro | USB-C
337 questions
asked 2025-11-12T17:44:15.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nicholas Montgomery
0
Reputation points
answered 2025-11-15T01:17:15.47+00:00
Nicholas Montgomery
0
Reputation points
1 answer
Surface keybaord not working
Surface kbd is not detcting..//refix and but same issue/pls dispatch the kbd// i purcahsed on jan 2025 , , ,
Surface | Surface Pro | USB-C
337 questions
asked 2025-11-04T09:36:04.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 62%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Inventory
0
Reputation points
answered 2025-11-04T12:30:58.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,245
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
SELORE&Global USB-C HUB Connecting Two Monitors (1 stopped work) post Windows 11, version 24H2 update
Hi, post successfully installed on 25/11/2024 Windows 11, version 24H2 update one of my two monitors (XIOMI 27inch HDMI) stopped working. The monitors are connected by a 4K SELORE&GLOBAL USB-C HUB. After basic tests noticed that one HDMI port just…
Surface | Surface Pro | USB-C
337 questions
asked 2025-10-28T14:23:35.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVJ%3C/text%3E%3C/svg%3E)
Victor Jorge Augusto Menezes
20
Reputation points
accepted 2025-10-28T16:41:45.9666667+00:00
Victor Jorge Augusto Menezes
20
Reputation points
1 answer
unable to pair microsoft modern keyboard with fingerprint id to surface pro 11
unable to pair microsoft modern keyboard with fingerprint id to surface pro 11. works via cable but the pop up to pair never comes.
Surface | Surface Pro | USB-C
337 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 88%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)