Surface Pro 11th edition says wrong password

On a new Surface Pro, the password needed at the first Windows sign-in must match the account configured on that device, not necessarily the one used on other devices.

Try these steps:

1. Confirm what account the Surface is asking for
   • On the sign-in screen, look under the password box for the account name/email being requested.
   • If it is a Microsoft account, the password must be that account’s current password (not a PIN used on another device).
2. If the password is forgotten or not working
   • Use the Microsoft account password reset flow from another device: see Reset a forgotten Microsoft account password linked from the Surface sign-in article.
   • After resetting, wait a few minutes and then try the new password on the Surface again.
3. Try alternative sign-in options (if already set up)
   • On the sign-in screen, select Sign-in options and see if a PIN (Windows Hello) or other method is available.
4. If still unable to sign in
   • Use the Windows sign-in troubleshooting guidance for issues like forgotten PIN, password, or Microsoft account problems. The article links to:
     • Forgot your PIN
     • Change or reset your Windows password
     • Forgot your Microsoft account password

If none of these resolve the issue and the device cannot be accessed at all, contact Microsoft support using the sign-in helper or support options referenced in the troubleshooting article.

References:

• Sign in to and out of your Surface
• Troubleshoot Problems Signing In to Windows