1,426 questions
1 answer
Upgrade SSD for Surface Pro 12th gen Intel
I am going to take the plunge and update from my Surface Pro 7 to the newest Surface Pro 12th gen Intel. I do music production and need the compatibility. I need to immediately upgrade the SSD to 2 TB. From AI searches I get this result. **Replacement…
Surface | Other
asked 2026-06-30T22:54:20.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lorne White
0
Reputation points
answered 2026-07-01T03:19:24.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
Camera Green Screen Haze
My camera is showing a green hugh on the screen. Ive tried all the settings, cleaned over the lense, ran trouble shooting and just cannot seem to get it to a normal picture. Makes me look very sick ! Any ideas or feedback to help fix the issue would be…
Surface | Other
1,426 questions
asked 2026-06-25T16:44:14.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 33%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Andy Pratt
0
Reputation points
commented 2026-06-30T03:47:48.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
how to get serial number from order number
how do I get serial number of a surface pro from the order number
Surface | Other
1,426 questions
asked 2026-06-25T18:19:23.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 46%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
James Knowles
0
Reputation points
answered 2026-06-26T01:00:45.1433333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro UEFI Password Locked – Proof of Ownership Available, Need Assistance Resetting UEFI Password
Hello Microsoft Community, I am seeking assistance with a Microsoft Surface device that I legally own. The device is currently protected by a UEFI (BIOS) password that I personally set in the past, but I can no longer remember the password.…
Surface | Other
1,426 questions
asked 2026-06-25T10:53:00.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 35%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
Ibrahim Ibrahim
0
Reputation points
answered 2026-06-25T15:27:28.91+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
1 answer
Feedback on Current Microsoft Surface Business Approach
Hello, I would like to share some feedback regarding the current situation around Microsoft Surface, as it is raising concerns not only on our side but also among other partners and distributors. At present, we are experiencing several challenges: The…
Surface | Other
1,426 questions
asked 2026-06-23T14:37:10.7566667+00:00
Katty Lootens
0
Reputation points
answered 2026-06-24T10:46:32.5166667+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Invoice for purchased items
Hello, How do I find Invoice for Microsoft Surface that I bought. I can't see the invoice in order hostory. I have been waithing for day after items had been delivered but no joy Thank you
Surface | Other
1,426 questions
asked 2026-06-20T16:04:12.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 59%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Elvis Abia
0
Reputation points
commented 2026-06-23T14:01:21.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
4 answers
My Microsoft surface screen is coming off
My Microsoft surface screen is popping out I need help
Surface | Other
1,426 questions
asked 2025-06-02T23:09:48.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 92%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Samie Martinez
5
Reputation points
answered 2026-06-18T18:27:52.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Mary Iffrig
0
Reputation points
2 answers
Surface serial hub code 10 (invalid to operate)
I have a Surface Pro 5th gen (2017), I have some problem here. The driver "surface serial hub" suddenly shows code 10 when i update my drivers. It won't show the battery icon but the keyboard works fine, i tried everything from uninstall and…
Surface | Other
1,426 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
3 answers
Surface Laptop 5 - Firmware/SMBIOS corruption (Secure Boot keys missing + wrong device identification)
Secure Boot cannot be enabled on this Surface Laptop 5. Error: "The system failed to update the Secure Boot certificate keyset" (both Microsoft Only and 3rd Party options fail). Troubleshooting performed so far: Confirmed via PowerShell that…
Surface | Other
1,426 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 51%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
4 answers
How do I return an order
I ordered a surface pro and a laptop came. We need a tablet and keyboard. It has been delivered but on Microsoft it still says delivery pending and we are unable to click to return it. Can you send instructions on how to return it and cancel the…
Surface | Other
1,426 questions
asked 2026-06-16T09:21:24.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 63%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Donna Newman
0
Reputation points
answered 2026-06-17T09:14:58.2+00:00
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
1,426 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Unable to cast a computer screen to a Surface Hub 2s
Since I upgraded the Surface Hub 2S to Windows 11, I can no longer cast a computer screen to the Surface Hub 2S. I have tried using a USB-C cable and HDMI. The computer recognises a screen correctly, but I cannot display it on the Surface. I have also…
Surface | Other
1,426 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Sporadic Haptic Touchpad Failure | Surface Laptop 7 for Business with Intel
Issue Description The haptic touchpad on the device is exhibiting highly unstable and sporadic behavior during normal operation. The mouse cursor frequently freezes, stutters, or completely disappears at irregular intervals. A temporary workaround has…
Surface | Other
1,426 questions
asked 2026-06-08T11:49:03.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 61%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
Beier, Irina
20
Reputation points
accepted 2026-06-08T11:53:48.0566667+00:00
Beier, Irina
20
Reputation points
16 answers
Acpi.sys performance issues
Hi, Many music producers encounter live audio recording issues because of acpi.sys high DPC latency. This problem has been going on for years now. I've seen many MVPs replying with brute force checklists that do not solve anything. I've seen many…
Surface | Other
1,426 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 16%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
2 answers
Still have not received order Number 4850647313. Status shows Completed. Does not show shipped. What do i do now?
Still have not received order Number 4850647313. Status shows Completed. Does not show shipped. What do i do now?
Surface | Other
1,426 questions
asked 2026-05-27T20:58:46.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 83%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kenneth Crandall
0
Reputation points
edited an answer 2026-05-27T23:47:23.0933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
purchase a microsoft surface to I get free tech support
do i have free tech suport if I buy a surface ? I did buy it 2023 im having some issues with outlook and wanted to know if I can call Microsoft or get support
Surface | Other
1,426 questions
asked 2026-05-26T19:04:33.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Susan Wachner
0
Reputation points
answered 2026-05-27T12:17:35.6766667+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
1 answer
Changing shipping address on pending order fulfillments
Microsoft defaulted to an old shipping address despite me specifying a new address. The order still lists as "pending" but I can't see any way to change the address nor does MS Support answer calls. If I have to contact the logistics team I…
Surface | Other
1,426 questions
asked 2026-05-19T22:10:01.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 75%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gene Petrella
0
Reputation points
answered 2026-05-20T08:23:39.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
7,890
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11th edition says wrong password
bought a new Surface Pro and can't get past the sign in page Used the same password that's on all devices
Surface | Other
1,426 questions
asked 2026-05-20T02:23:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 61%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Steven Jamison
0
Reputation points
answered 2026-05-20T04:39:04.8733333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
Refund for my 4 year warrant plan
I returned a surface laptop for a full refund. The 4 year warranty plan associated with that laptop was not refunded. I can't figure out how to cancel and get a refund on the warranty plan?
Surface | Other
1,426 questions
asked 2026-05-05T21:44:16.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lee Nicholson
0
Reputation points
commented 2026-05-07T01:46:11.4866667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Contacting Microsoft for Surface Laptop Warranty end dates.
I have over 100 surface laptops I need to check the warranty end date on for business use. How do I go about contacting Microsoft directly via a support ticket for this. Thanks
Surface | Other
1,426 questions
asked 2026-05-05T19:28:07.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 97%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Partridge, Maxwell
0
Reputation points
answered 2026-05-06T01:14:07.8533333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator