Buy more cloud storage

Chris Smith 0 Reputation points
2026-05-26T05:41:45.7+00:00

I need more cloud storage and get the message CannotPurchaseWithActiveRecurrencePastGracePeriod/00-9b0aa003067742df976537589c778c23-0000000000000000-01 May 26, 2026 at 5:30:40 AM UTC

how can i buy more cloud storage?

Microsoft 365 and Office | Subscription, account, billing | For home | Android

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  1. IGYQ 20,105 Reputation points Independent Advisor
    2026-05-26T08:02:21.1066667+00:00

    Hi!

    Welcome to Microsoft Q&A forum.

    This error indicates a possible billing related issue that's why it won't proceed purchasing additional storage. Few factors that you need to check like an expired payment method, failed renewal payment or canceled subscription in grace period.

    I suggest that you sign in and have a look: https://account.microsoft.com/services? Look and search for, expired, past due, billing issue, renew, reactivate, or subscription.

    You can check this using another browser as well.

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  2. AI answer

    2026-05-26T05:42:01.6666667+00:00

    The error indicates that the current Microsoft storage subscription (or its recurring billing state) is blocking a new purchase. To get more cloud storage, the supported options are:

    1. Check current storage usage and quota
      • Sign in to the Microsoft storage page and review how much storage is used and what quota is assigned.
      • Microsoft storage includes OneDrive files and photos, Outlook.com attachments, and other files stored with the Microsoft account.
    2. Free up storage (immediate workaround)
      • Sign in to OneDrive and review large files: View files.
      • Delete unneeded files, especially large files, ZIP/archives, and old content.
      • Empty the OneDrive Recycle bin online: Open your OneDrive Recycle bin.
      • Note that it can take up to 24 hours for quotas to update after deleting files.
    3. Buy more Microsoft storage
      • For free accounts (no Microsoft 365 subscription):
        • Buy a Microsoft 365 subscription or additional storage using the Buy now or Plans and upgrades options shown in the account’s storage/OneDrive pages. These increase the Microsoft cloud storage quota.
      • For Microsoft 365 Personal, Family, or Premium subscribers:
        • Additional file storage can be added on top of the 1 TB already included with the subscription. Only the subscription account holder can extend storage. Use the add even more file storage / Upgrade or Plans and upgrades options shown in the storage or OneDrive account pages.
    4. If still blocked from purchasing
      • Because the error is tied to billing/recurrence state, and the context does not provide a self-service fix for this specific error code, use the account’s billing/support channel to resolve the subscription state, then retry the Buy more storage or Plans and upgrades flow.

    Once the subscription state is corrected, either:

    • Reduce stored data below the quota, or
    • Successfully complete a purchase of additional storage as described above.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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