Unable to unsubscribe from monthly trial 365

Hi,

If you cannot cancel the trial through the Microsoft account services page, it is likely that there is an account conflict. Could you please ensure you are checking the correct account from which the trial was started?

Another point to check if if you bought a Microsoft 365 Business subscription - if you did, it should be cancelled on https://admin.cloud.microsoft page.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!

Hi Martha,

Please follow the steps outlined in the article linked below:
https://support.microsoft.com/en-us/accounts-billing/subscriptions/unable-to-cancel-your-microsoft-subscription

If the issue persists even after completing those steps, you can also try Microsoft's guided support. This will help you troubleshoot further or connect you with support if needed.

Regards,
Burak V.