New composed email automatically write in italics- no option to remove

Z 0 Reputation points
2026-06-01T15:51:22.9866667+00:00

All my new composed emails are defaulting to italics.

  1. no changes were made to outlook message compose settings. it doesnt even have the option to italicise new emails
  2. i cant even undo the italics since the italics button within the email doesnt even show as activated when you select the text
Outlook | MacOS | New Outlook for Mac | For business
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  1. Z 0 Reputation points
    2026-06-02T15:53:04.2533333+00:00

    Update: I didn't delete and reinstall the outlook app as this had already drained enough time. My colleague has had the same issue.

    We ended up changing the font. Seems like it only happens to our company custom font 'Averta'

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  2. Kai-L 14,835 Reputation points Microsoft External Staff Moderator
    2026-06-01T16:47:23.4733333+00:00

    Dear @Z,

    Good day, and I appreciate the clear explanation of your concern. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. 

    I attempted to reproduce the issue in my test environment, but I was able to compose emails normally without the text automatically appearing in italics. I was also able to switch between italic and regular formatting without any issue. Additionally, I also did not come across any recent user reports describing the same issue, which suggests this may be specific to your current configuration.

    To help narrow this down, could you please check the following:

    • First, please try restarting your Mac and see whether that makes any difference.
    • Please also check whether Outlook is updated to the latest version.
    • Then, test the same behavior in Outlook on the web to check whether the issue happens there as well.
    • If possible, please also try in an incognito/InPrivate window and let me know whether a new email still opens in italics by default.
    • If you’re comfortable doing so, please share a screenshot showing a new email with the text in italics and the italic button grayed out. Kindly make sure to mask or obscure any sensitive information before posting.
    • Lastly, if you select all the text in the message and press Control + I, does the formatting return to normal, or does nothing change?

    Once you share a bit more information, I will be in a better position to understand the issue and either suggest the next troubleshooting step or guide you to the most appropriate support channel.

    Thank you for your patience and understanding. I’m looking forward to your reply.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  3. Z 0 Reputation points
    2026-06-01T15:56:41.8166667+00:00

    There is no italics activated, neither do i see an option for it

    I dont have the option to activate html

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