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I've been paying for Microsft365 for a few years now. Helps me keep stuff I do on word on my Android and my PC linked. All of the sudden, when I open a document on my Android, it tells me I need to lg in to be able to edit. I try to log in with my email address and it says "We couldn't find a work or school account with that email address. The same address I've been using for the past few years. Logs in fine on my CPU. Help please
A family of Microsoft word processing software products for creating web, email, and print documents.
Answer recommended by moderator
PROBLLEM SOLVED... Logged out and logged back in and it seems to have solved that problem. My sincerest thanks John.
Hi, I'm John! I will help you with this.
Since the same email address still works on your PC, it sounds like the Android app may be trying to sign you in as a work or school account instead of a personal Microsoft account.
To help narrow down the issue:
As a quick test, try uninstalling all Microsoft Office apps on your Android device (Word, Excel, PowerPoint, Microsoft 365, and OneDrive if installed), restart the phone, then reinstall them from the Google Play Store and sign in again.
Also, try removing the account from the Android app and then adding it again using the "Personal account" option if it appears.
Let me know what you find.
So...The only app that I use with the 365 is Word. That is the app that I'm trying to log into on my phone. I'm not sure if I've ever actually used 365 on my phone. The connection btw Word on my phone and my cpu was the only reason I really pay for the 365 app. Question before I delete app and re-install. Will this delete anything that is possibly only on my phone and hasn't been synced in the cloud. There isn't a ton of stuff, so it wouldn't be a huge deal if I had to. Also of note, there is an outside company that uses a Microsoft platform strictly for email (I'ts a hospital I work for), could this be causing the problem somehow?
And yes... When I go to settings in the app, it shows that I'm still signed in.
Glad to assist!
If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.