I downloaded my new office 2024 yesterday, today it will not let me edit document

Keith Gillett 0 Reputation points
2026-06-16T13:54:44.9666667+00:00

I get the error message saying that my new office docs are not supported as my 2019 licence has run out. I only bought it from you yesterday

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. DaveM121 897K Reputation points Independent Advisor
    2026-06-16T14:34:09.08+00:00

    1

    Are you using Office on a Windows device?

    If so, open Word.

    Go to File - Account.

    On that window, is there a 'Switch Licence' button?

    If so, click that button and in the resulting list, are you able to switch Office to your new Office 2024 licence?

    2

    If you are using Office on an Apple Mac:

    Use the steps on this link to remove the previous Office licence from your Mac:

    https://support.microsoft.com/en-us/microsoft-365-activation-licensing/how-to-remove-office-license-files-on-a-mac

    Then log into the Office apps with your Microsoft account used for the new Office 2024 licence.

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  2. AI answer

    2026-06-16T13:55:09.7833333+00:00

    The documents are opening in read-only mode because Office is still using the old Office 2019 license, which is no longer supported, instead of the new Office 2024 license.

    To fix this on a Mac with an older Office license (such as Office 2019 for Mac) when upgrading:

    1. Remove the old Office 2019 license:
    2. Reactivate Office with the new purchase:
      • Open any Office app (for example, Word).
      • When prompted, sign in with the account associated with the new Office 2024 purchase.
    3. Make sure Office is fully updated:
      • In the Office app top menu, select Help > Check for Updates.
      • Turn on Automatically keep Microsoft apps up to date.
      • Select Update and install all available updates.

    After these steps, the new Office 2024 license should be recognized and documents should be editable again.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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