Outlook help cut short not finished how do I get help???

Thank you all for your help. 3 days after my email, Microsoft called. I think it is fixed. I apologize. I am up to my neck in emails, so I forgot to log in. Now I have to find out where my contacts went after the fix. How do I get them back.

Thank you again!

Hi Carla Messinger

To better understand your situation, may I kindly clarify the following: 

• How did you contact the Microsoft Support team? 
• What type of subscription are you using (personal or business)? 

If you are using a personal subscription, based on shared experiences from other users, customer support for consumer plans usually requires starting a new support session once the previous one has ended. 

If you are using a business subscription, you may reach out to your IT administrator, as they have permission to create a support ticket through the Microsoft Admin Center. For more details, you can refer to: Get support - Microsoft 365 admin | Microsoft Learn  

Please note that we are not Microsoft support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or features. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, or ideas. 

In the meantime, you could try accessing the Outlook on the web to check whether you can continue your work there. 

For general troubleshooting, you may also consider reinstalling the Outlook for Mac application by removing the current version (Finder > Microsoft Outlook > Move to Trash), then reinstalling it using the updater.pkg from Update history for Office for Mac - Office release notes | Microsoft Learn 

I hope this brings additional clarity. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.