Invoice for purchased items

Elvis Abia 0 Reputation points
2026-06-20T16:04:12.56+00:00

Hello,

How do I find Invoice for Microsoft Surface that I bought. I can't see the invoice in order hostory.

I have been waithing for day after items had been delivered but no joy

Thank you

Surface | Other
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  1. Lychee-Ng 22,840 Reputation points Microsoft External Staff Moderator
    2026-06-22T11:09:20+00:00

    Hi Elvis Abia,

    I understand that you’re in a hurry to get your invoice. However, it can sometimes take up to weeks after purchase for the invoice option to appear. But if you don't have time or the invoice is still missing after that long, you would need to reach out directly to the support team and request it:

    1. Visit Contact Us - Microsoft Support > Sign in 
    2. Type in your problem > click Get Help to make request 
    3. Scroll to the bottom and click Contact Support to connect to agent
    4. Select category again > continue and you should be added to a chat queue.

    Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. 

    I wish I could help more directly, but payment-related issues often involve privacy information. Microsoft Q&A is just a user-to-user support forum, contributors here do not have access to your account and cannot generate invoices. Thanks for your understanding.

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  2. AI answer

    2026-06-20T16:04:27.2866667+00:00

    To get the invoice for a Microsoft Surface bought from Microsoft Store, use the Microsoft account order history and the order’s details page.

    1. Go to the order history page: account.microsoft.com/billing/orders.
    2. Sign in with the same Microsoft account used to purchase the Surface.
    3. Under Payment & billing > Order history, use the Ordered within dropdown (for example, Past 3 months) to widen the date range until the Surface order appears.
    4. Look for the Surface order with status Completed.
    5. Select Order details for that order.
    6. On the Order detail page, select Tax invoice (or Print if only a printable order detail is available) to download or print the invoice.

    Notes:

    • Tax invoices are not available in real time and can take from 48 hours up to 5 days after purchase before they appear on the Order detail page.
    • VAT/tax invoices are only shown in regions where VAT is applied.
    • If the order still does not appear, verify that the correct Microsoft account is being used. If the purchase was made with Guest Checkout, use the Guest Order Lookup.

    If the invoice still does not show after 5 days and the correct account is confirmed, contact Microsoft Support for Microsoft Store billing so they can investigate the order and invoice availability.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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