Refund for unused Office Home 2024

Stephen Redak 0 Reputation points
2026-06-23T15:31:05.93+00:00

I bought Office Home 2024 for my laptop at Best Buy, but I don't need it. How can I get a refund? Best Buy said to contact Microsoft

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. EmilyS726 245.2K Reputation points Independent Advisor
    2026-06-23T16:06:37.7266667+00:00

    Best Buy needs some serious training here because they kept doing this to their customers. This is not the first time I am reading thread like yours where Best Buy refers to a billing/refund issue. You will need to get back to them and escalate it with the following article.

    Microsoft explains it here: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

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  2. Bulldog 2,665 Reputation points
    2026-06-23T16:00:50.5966667+00:00

    You didn't buy anything from Microsoft, so I don't see what Microsoft is supposed to do.

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