Random freezing in Surface pro 12 dragon

Carolina Pinasco 0 Reputation points
2026-06-23T23:19:25.5266667+00:00

I have experiences many times random freezing with not many windows opened suddenly. the laptop is brand new please help. I have no option but restaring

Surface | Surface Pro | Performance and maintenance
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  1. S.Sengupta 30,991 Reputation points MVP Volunteer Moderator
    2026-06-24T02:02:37.8666667+00:00

    Install every available update

    Go to:

    Settings → Windows Update

    Install all updates.

    Then click Advanced options → Optional updates and install any Surface or Qualcomm driver updates.

    Restart and check again.


    Download the Surface Diagnostic Toolkit from the Microsoft Store. It checks hardware components and software including Windows Update, batteries, graphics, network, and more — run a full series of tests to identify any hardware issues.


    Open Command Prompt as Administrator and run:

    sfc /scannow


    Open Event viewer > Application error logs -Try to find any clue related to freezing


    Press Win + R, type:

    perfmon /rel

    If Reliability Monitor shows hardware errors or the freezes persist after the latest firmware, I'd recommend contacting Microsoft while it's under warranty.

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