2,339 questions
2,339 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
please connect my earpod to my surface pro 6
hope you solve it. earpod cannot connect to surface. I already filed a claim plese see I will not repeat myself. claim # <removed>
Surface | Surface Pro | Performance and maintenance
asked 2026-06-30T00:00:25.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raul Garcia
0
Reputation points
commented 2026-07-02T09:29:32.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
1 answer
how do I find the year I purchased my surface pro 4?
I need to find the date I purchased my surface pro 4
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-29T14:19:33.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peter Krasnow
0
Reputation points
commented 2026-07-01T14:03:51.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 88%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZZ%3C/text%3E%3C/svg%3E)
ZAINUDIN ZAINOL
0
Reputation points
1 answer
How to fix a surface Pro memory slot
my Micro SD memory card is recognised but will not open, II can open it it with a card reader I it opens and is operable
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-29T17:46:40.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 33%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
George Penty
0
Reputation points
commented 2026-07-01T03:12:09.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
10,745
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 12 - Secure Kernel error
Dear Microsoft Surface Support Team, I am writing to report a recurring hardware fault on my Surface Pro 12, purchased recently and currently under warranty. The device is experiencing repeated unexpected shutdowns accompanied by a Blue Screen of Death…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-26T15:23:03.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Makram Ebeid
0
Reputation points
commented 2026-06-30T10:35:41.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
1 answer
the keyboard of the surface pro 11 isn't working
The keyboard for the Surface Pro 11 I purchased a year ago isn't working. What can I do to troubleshoot? I purchased a 4 year warranty when I bought the computer .
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-26T17:48:01.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 24%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
lauri stewart
0
Reputation points
answered 2026-06-27T00:03:26.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 7 storage management
I have deleted all but the most essential programs and still I am only have 16GB free and using 101GB. Is there any automated Microsoft software to trouble shoot or maximize the storage on the device?
Surface | Surface Pro | Performance and maintenance
2,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
1 answer
Random freezing in Surface pro 12 dragon
I have experiences many times random freezing with not many windows opened suddenly. the laptop is brand new please help. I have no option but restaring
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-23T23:19:25.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 54%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Carolina Pinasco
0
Reputation points
edited an answer 2026-06-24T02:03:53.16+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Lost Keyboard on Microsoft Surface Pro 3
After non-use but still charged, I turned on the MS Surface Pro 3 to find no "Surface Type Cover Filter Device" driver in the device manager and no keyboard recognition. I tried 1) resetting but no improvement; just lost all my programs. 2)…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-21T12:29:58.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JAM
0
Reputation points
answered 2026-06-21T17:19:16.74+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Cursor disappears after Surface Pro 9 goes to sleep
After my Surface Pro 9 goes to sleep, the cursor disappears when the computer reawakes. It only reappears after a restart.
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-16T18:14:34.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
John Enerson
0
Reputation points
commented 2026-06-20T06:19:43.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
How can I fix my fan??
Hi, my Surface fan spins quickly when it turns off and then turns back on and spins quickly and then turns back off and repeats. How can I fix this without opening the Surface? Please help me. My Surface has the latest update and I use it lightly.
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-18T03:56:10.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MH80
0
Reputation points
answered 2026-06-20T04:51:23.4933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Rerun a Surface Pro 11 and a dropped Customer Service call
I purchased a certified refurbed Surface Pro 11 with an ARM processor. I want to return it but there is no Return button in my Order History. I called Customer Support but my call was cutoff. Now I am going around in circles trying to get satisfaction.
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-15T21:10:03.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 3%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kevin Cahill
0
Reputation points
edited an answer 2026-06-17T09:29:10.05+00:00
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
3 answers
Surface Service Portal error "Something happened on our end" at payment screen
Hello, I am attempting to submit an out-of-warranty hardware service order for my Surface Pro 11 (13-inch OLED) to replace a broken screen. The calculated total is AED 2,853.95. Every time I check the terms box and click "Place Order" on the…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-14T16:18:51.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFK%3C/text%3E%3C/svg%3E)
Farhad Kamranrashani
0
Reputation points
answered 2026-06-15T12:16:35.0866667+00:00
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
2 answers
The Surface Pro 9 device is performing poorly.
The Surface Pro 9 keyboard, pen and speaker are not functioning. It has been beyond the warranty period. Please advise the repair costs. Serial number: 0E36RRP233036P
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-15T03:29:40.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 80%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
SooLing Lim
0
Reputation points
answered 2026-06-15T05:44:10.6066667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
BitLocker recovery key procedure does not work
I am unable to successfully restore my surface pro by using the bitlocker recovery key procedure. I have been unable to find a successful solution on the surface.com/assist web site. Can I speak with a Microsoft technician or can I send my Surface into…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-11T16:28:42.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
collis holloway
0
Reputation points
commented 2026-06-13T10:41:49.8933333+00:00
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
Customer Support did not return my accessories
Someone needs to help me, and I am very overly frustrated with Microsoft support. I have been calling and I keep getting disconnected, and now they won't allow me to put in phone calls for support anymore no matter what number I try. I bought a Surface…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-09T19:07:18.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Phil Jackson
0
Reputation points
answered 2026-06-10T01:20:17.07+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Return my surface pro
My surface pro does not work well with the program I bought it for looking to return everything
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-05T11:29:36.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dee Dee
0
Reputation points
answered 2026-06-05T11:32:17.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rayyan Fawad
1,075
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix Surface pro Win 11 task bar not responding to on screen Keyboard Icon in tablet mode
In Tablet mode, the On Screen Keyboard Icon on the task bar does not launch the osk. Additionally putting the cursor in a text box doesn't automatically bring up the keyboard. The settings are enabled for the osk to launch in any mode. I am Running…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-04T16:22:53.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tony Altwies
20
Reputation points
commented 2026-06-05T07:05:03.16+00:00
Tony Altwies
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Affordable printers for Surface Pro 11 in Australia
Unfortunately, I have a Surface Pro 11 as neither Microsoft nor the store I purchased from warned me they don't work with many printers. And my printer is in the category where there is no driver that Microsoft or Canon has released as yet that will…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2025-07-13T09:43:42.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 60%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Pissed off Surface Pro owner
20
Reputation points
edited a comment 2026-06-04T09:25:34.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
10
Reputation points
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-06-04T08:59:00.7666667+00:00
Akhil
10
Reputation points
2 answers
My Surface Pro 9 does not boot up, need a boot file
I have a Surface Pro 9, When I turn it on now it comes up with "Couldn't find a bootable operating system. Check the boot configuration to fix." when i go to the next steps. Surface UEFI comes up then when I select Boot Configuration. it…
Surface | Surface Pro | Performance and maintenance
2,339 questions
asked 2026-06-01T20:38:35.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Randy Jensen
0
Reputation points
edited an answer 2026-06-04T00:42:36.8133333+00:00
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator