I have a series of webinars but i need everyone to have to register and track attendance

Benjamin S 0 Reputation points
2026-06-24T13:10:44.87+00:00

I have a monthly continuing education class (for dentists).

I need each dentist to enter some info (license number etc.) when they sign up.

also need to track attendance.

For some reason when i turned track attendance on in the options now on the published link it just says "join" and not register.

Please help me, is there a number to call?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
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  1. Tamara-Hu 16,940 Reputation points Microsoft External Staff Moderator
    2026-06-24T13:46:11.4733333+00:00

    Hello @Benjamin S,

    Based on your description, may I confirm whether you are opening the webinar link using an organizer account?

    If so, this behavior is expected. As an organizer, Microsoft Teams treats you as already registered and therefore skips the registration page, showing a “Join” option instead.

    To verify how the registration page appears to attendees, please try the following:

    • Open the webinar link in a private or incognito browser window
    • Or sign out of your account and access the link using a different account

    This will allow you to confirm whether the registration page is working as intended for participants.

    this is not the root cause, please continue with the checks below.

    Step 1: Verify registration requirements

    • Open the webinar in your Teams calendar
    • Select Manage event
    • Go to Registration > Configuration
    • Ensure Require registration is set to: Require manual approval of all event registrations

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    • Under Form, verify that fields (such as license number) are added correctly
    • Ensure required fields are marked as Required

    User's image

    Step 2: Validate the attendee experience again

    After making changes:

    • Reopen the registration link in an incognito/private browser
    • Confirm that the page now shows Register instead of Join

    Step 3: Verify attendance tracking (for your requirement)

    After the webinar:

    Open the event in Teams calendar

    • Select Manage event
    • Go to Reports / Attendance tab
    • View and download the report if needed

    The report will include:

    • Attendee list
    • Join and leave times
    • Duration of attendance
    • Registration data

    If the issue persists after these checks, please let me know so I can help you troubleshoot further.

    Thank you again for sharing your question!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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