Surface Pro UEFI Password Locked – Proof of Ownership Available, Need Assistance Resetting UEFI Password

Hello Microsoft Community,

I am seeking assistance with a Microsoft Surface device that I legally own.

The device is currently protected by a UEFI (BIOS) password that I personally set in the past, but I can no longer remember the password. Unfortunately, Windows is also no longer functional, and I would like to perform a clean installation of Windows from a USB drive.

The challenge is that I cannot access the UEFI settings because the UEFI password is required. As a result, I am unable to modify boot settings or boot from a USB device to reinstall Windows.

I would like to know what official options are available through Microsoft to regain access to the device.

Additional information:

• I am the current owner of the Surface device.
• I have proof of ownership documentation.
• The documentation includes the device serial number.
• I am willing to provide any ownership verification that Microsoft requires.
• I understand the importance of device security and am looking for an official Microsoft-supported solution.

Could a Microsoft representative or community expert advise on the available recovery options for a Surface device with a forgotten UEFI password?

Thank you for your assistance.