jabra evolve2 65flex bluetooth does not show for audio just for mic

Question

jabra evolve2 65flex bluetooth does not show for audio just for mic

Varughese, Abe 0

How do I get my Jabra Evolve2 65 Flex to connect to audio? its connected for mic but not audio. I'm using the bluetooth feature. If I connect with the cable it works fine

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2 answers

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Answer 1

Hendrix-V 16,075 Microsoft External Staff Moderator

Hi Varughese, Abe,

If the headset connects as a microphone but does not appear as an audio output device, the issue is usually related to the Bluetooth audio profile, pairing information, or the Bluetooth driver rather than the headset hardware itself.

You can try following these additional checks:

Go to Settings > Bluetooth & devices > Devices.
Remove the Jabra Evolve2 65 Flex from the paired devices list.
Restart the PC.
Put the headset back into pairing mode and pair it again.
Open Settings > System > Sound and check whether the headset now appears under Output devices.
In Device Manager, expand Bluetooth and update the Bluetooth adapter driver. If no newer driver is found, try installing the latest Bluetooth driver available from your PC manufacturer's support website.
If available, install Jabra Direct and check for headset firmware updates.

If the headset works correctly when connected by USB but not over Bluetooth, it would also be helpful to know:

Does the headset appear under Settings > System > Sound > Output at all?
What is the make/model of your PC or Bluetooth adapter?
Does the issue occur when using the Jabra Link USB adapter (if included with your headset)?

That information can help narrow down whether this is a Bluetooth profile issue, a driver issue, or a pairing configuration problem.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hendrix-V 16,075 Reputation points Microsoft External Staff Moderator

2026-06-28T03:15:10.7066667+00:00

Hi Varughese, Abe,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
Varughese, Abe 0 Reputation points

2026-06-29T12:53:30.0633333+00:00

I followed the above steps, but in the Output it is not showing the device. It is only showing in the Input. The drivers show updated. so I'm at a loss right now.
Hendrix-V 16,075 Reputation points Microsoft External Staff Moderator

2026-07-02T01:00:51.36+00:00
Hi Varughese, Abe,

Thank you for the update. Since the Jabra Evolve2 65 Flex is showing only as an Input (microphone) device and not as an Output (speaker) device, Windows may not have fully registered the headset's audio playback profile.

As a next step, please try:

Open Device Manager.

Remove all Jabra-related entries under:

Bluetooth

Audio inputs and outputs

Sound, video and game controllers

Restart your PC.

Pair the headset again and allow Windows a few minutes to install the associated audio services.

Open Control Panel > Sound > Playback and check whether the headset appears there, including any disabled devices. If the headset still does not appear as an output device, test it on another PC or smartphone. If audio playback works on another device, the headset hardware is likely functioning correctly and the issue may be related to the Bluetooth audio profile on the affected PC.

Thanks for your time and effort.

Answer 2

Ferdinand Nanalig 31,150 Independent Advisor

Hi! Let me help you.

Go to Settings, System, and then Sound, then go to Output, choose the Jabra Evolve headset, and make sure that the device is not muted.

Varughese, Abe 0 Reputation points

2026-06-29T12:54:15.7333333+00:00

The device is not muted