how to get serial number from order number

James Knowles 0 Reputation points
2026-06-25T18:19:23.94+00:00

how do I get serial number of a surface pro from the order number

Surface | Other
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  1. S.Sengupta 30,991 Reputation points MVP Volunteer Moderator
    2026-06-26T01:00:45.1433333+00:00

    The order number and the device serial number are different, and Microsoft does not normally display the serial number in the order history.

    *Settings → System → About — scroll down to find the serial number

    *on the back of the device or under the kickstand

    *the serial is on a sticker on the retail box

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  2. AI answer

    2026-06-25T18:19:48.07+00:00

    The serial number for a Surface Pro cannot be derived directly from the purchase order number. To get the serial number, use one of the supported methods on the device or via the Microsoft account instead of the order number:

    1. Use the Surface app (recommended)
      • Select Start, search for Surface, and open the app.
      • Expand Device information and read the value next to Serial number.
    2. Use Windows Settings (Windows 10/11)
      • Right-click Start > Settings > System > About.
      • Under Windows Specifications, look for Serial number.
    3. Check the device itself
      • On any Surface Pro or Surface Go model, flip out the kickstand and look near its base for the printed serial number (a 12‑digit numeric code or 14‑character alphanumeric code).
    4. Use Surface UEFI
      • Open Surface UEFI and check the PC information section for the serial number.
    5. Use the Microsoft account Device page
      • Go to the Device service and repair page and sign in.
      • Select the registered Surface device to see its details, including serial number.
    6. Check the original packaging
      • Look on the barcode label on the Surface box; the serial number is printed there.

    If the device is not yet registered, first locate the serial number using one of the physical or on-device methods above, then register it under the Microsoft account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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