Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
Hello Peter Bosler
I can see that you have a purse you did not make and requesting for a refund
For a charge you do not recognize, refer to this site for instruction on what to do:
For cancel and refund, please refer to this site for instruction on how to do it:
If the subscription was purchased through Apple, Google Play, Amazon, or another third-party retailer, cancellation and refund requests must be handled through that seller instead.
If the charge cannot be identified or refunded through the account pages, please contact Microsoft for further assistance:
Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.
- Open a website link - Contact - Microsoft Support
- In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
- In this section, you will need to sign in to your Microsoft account.
- Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm
- You can select " Chat with a support agent in your web browser " to access the chat window.
I hope you can get the support you need, have a nice day.