3,943 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

Sort by: Updated
Updated Created Answers
0 answers

Microsoft office gift card refund

I mistakenly purchased a Microsoft Office gift card from a local Best Buy, and when attempting to return it, I was told I could only refund it through Microsoft support, but there is little info on it. It has not been activated. How do I deactivate the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T12:53:35.0866667+00:00
Alex Mosley 0 Reputation points
2 answers One of the answers was accepted by the question author.

Email hacked

My email was changed yesterday randomly at 10am. Somehow someone was able to get access and i need to know who do i talk to to get my email back. The email is (PII Removed ****@gmail) I have all if my information in this Microsoft account and i need my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T01:24:49.3833333+00:00
Silas Jenkins 20 Reputation points
commented 2026-07-02T12:20:15.95+00:00
Silas Jenkins 20 Reputation points
1 answer

Paid account but still receiving non paid error messages

I have paid my Office 360 Account, but I continue to receive update messages that my account will be cancelled due to non payment. How can this be fixed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T10:50:51.9466667+00:00
Jennie Ellis 0 Reputation points
answered 2026-07-02T11:25:01.74+00:00
DaveM121 897.5K Reputation points Independent Advisor
1 answer

Just paid for yearly family subscription but want to get a refund and change to single subscription

I just purchased a family 365 yearly subscription, but have since found that my family aren't using it so I want to get a refund and purchase a single subscription. How do I do that and does it mean my storage etc will be retained as I convert?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T08:13:56.6166667+00:00
DB 0 Reputation points
answered 2026-07-02T08:47:43.99+00:00
DaveM121 897.5K Reputation points Independent Advisor
1 answer

Cannot create a 365 account because the email is specified as a recovery email for an old account

Hi there I have created a 365 account on the family plan and I am trying to invite my wife as a user. She is unable to create an account and access our plan because her email address is specified as a recovery email for an old 365 account. She doesn't…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T18:44:46.8933333+00:00
Jason Hobbs 0 Reputation points
answered 2026-07-02T06:36:26.9966667+00:00
Xavier-D 9,545 Reputation points Microsoft External Staff Moderator
1 answer

subscription payment

My subscription payment is being taken from a different account without my knowledge

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T14:08:30.1033333+00:00
emma frettingham 0 Reputation points
commented 2026-07-02T05:17:28.03+00:00
DaveM121 897.5K Reputation points Independent Advisor
1 answer

Microsoft Word Subscription; I need to speak with a person

I am about to lose it because I cant speak to a person!!!!! THe laptop I have doesnt have Word on it. I paid for a subscription of Word for a couple of months & then it expired. I paid the monthly fee on Sunday & the money was taken out of my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T01:42:53.2566667+00:00
Amari 0 Reputation points
answered 2026-07-02T02:27:21.41+00:00
Jeronimo Fuerte 41,025 Reputation points Independent Advisor
1 answer

Two different charges, one uncalled for

I renewed my annual subscription today for a single user using one of my credit cards. This transaction went through but I was charged for a family subscription on another credit card. Please cancel the family subscription and reverse the charge on my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T19:33:44.1666667+00:00
Walid Mahmud 0 Reputation points
answered 2026-07-01T20:08:32.67+00:00
Darhyl Amizola 45,705 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Two accounts, closing one and switching subscription payment.

I have two Microsoft accounts but I need to close one. The big issue is that the one I want to close was just charged for the year the 365 program. How do I switch that subscription to the one I want to keep open?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T16:30:44.6633333+00:00
Rebecca England 0 Reputation points
answered 2026-07-01T18:56:37.6033333+00:00
Rebecca England 0 Reputation points
1 answer

cancel subscription

I paid for a Microsoft office online package a few years ago to use word and excel etc. I now have free access to the same resources through my outlook email. My outlook email is a duplicate of the one I used for the subscription and I can't get to the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T16:16:01.65+00:00
Trent Wagner 0 Reputation points
answered 2026-07-01T18:55:52.8266667+00:00
paulr0511 45,880 Reputation points Independent Advisor
1 answer

finding duplicate accounts - being charged twice

On the 28th of each month I am seeing the following charge for $12.99 and I do not know what it is.MICROSOFT*Microsoft 365 F425-6816830 WA the amount: $12.99 the recurring date: 28th of each month I am also getting a charge for $9.99 on the 10th of…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T17:14:48.3166667+00:00
Sue Birch 0 Reputation points
answered 2026-07-01T18:11:31.36+00:00
John Jefferson Doyon 76,280 Reputation points Independent Advisor
1 answer

Keep getting message that there is a billing problem

I keep getting messages that my monthly billing has an issue. CanI talk to someone to resolve this?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-30T13:50:20.6866667+00:00
dave reisdorf 0 Reputation points
commented 2026-07-01T15:26:59.3466667+00:00
dave reisdorf 0 Reputation points
2 answers One of the answers was accepted by the question author.

UNEXPECTED CHARGE

I have been charged £84.99 by Microsoft but have no idea what this is for.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T10:53:16.94+00:00
Mark Larrad 20 Reputation points
accepted 2026-07-01T15:05:53.17+00:00
Mark Larrad 20 Reputation points
1 answer

365 subscription

I recently purchased a Microsoft 365 personal subscription for the wrong email account. how do I switch it to the correct account?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T14:25:50.37+00:00
mark weber 0 Reputation points
answered 2026-07-01T15:01:17.69+00:00
DaveM121 897.5K Reputation points Independent Advisor
1 answer

Cancel subscription

I tried canceling my subscription this morning. Don’t know if I’ve succeeded or not. It said my account was good till 6/302027. I do not want to use the account. I wanna cancel it and I do not want to pay for a year subscription.. please advise me and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T13:33:33.2266667+00:00
charles sneed 0 Reputation points
answered 2026-07-01T14:05:54.5866667+00:00
EmilyS726 245.2K Reputation points Independent Advisor
1 answer

can't find purchase in order history

ordered microsoft 365 and it won't appear in order history

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T13:48:24.4066667+00:00
Sarah 0 Reputation points
answered 2026-07-01T14:01:59.2033333+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer

My purchased office 365 personal key isn't working.

when I attempt to activate my product, I get the following message: Sorry, we can't set up your account right now Please come back later to redeem your product key. StackBlockedDueToOrderPendingChangeRecord | 2254130b-8dd9-4d7b-9536-86071f7dd8de |…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T07:48:42.92+00:00
Kevin Duvall 0 Reputation points
answered 2026-07-01T08:30:36.2033333+00:00
Estrella721 41,285 Reputation points Independent Advisor
1 answer

large fraudulent charge a Microsoft Store

Microsoft*Store [Moderator Note: Personal Info Removed]  I did not make this purchase and request an immediate refund.. I have already reported my card stolen with my bank and I would like to cancel all of my Microsoft subscriptions as your services…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-26T17:49:35.19+00:00
Peter Bosler 0 Reputation points
edited the question 2026-07-01T08:19:04.02+00:00
Peter Bosler 0 Reputation points
1 answer

double charged for upgrading from Personal to Family

How may I get refund for double charging when I upgraded from Personal to Family Microsoft 365. I had paid the annual subscription for my Personal Microsoft 365 and a few days later upgraded to the Family Microsoft 365. I was then charged the full…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T06:17:54.9366667+00:00
Agnes Mary Irene Sanderson 0 Reputation points
answered 2026-07-01T06:53:15.4666667+00:00
DaveM121 897.5K Reputation points Independent Advisor
3 answers

Cannot use the WORD app. that I purchased

I want to speak with a human regarding the purchase of Micro soft WORD. I purchased the app. for $99.99 on May 30th and expected to get to use it immediately. That didn't ever happen. You were very quick to take my credit card for payment but when I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T05:22:15.24+00:00
deanna hasenoehrl 0 Reputation points
answered 2026-07-01T05:58:07.9833333+00:00
DaveM121 897.5K Reputation points Independent Advisor