How to access Microsoft 365 Admin Center if I have bought email licenses from Godaddy

Question

How to access Microsoft 365 Admin Center if I have bought email licenses from Godaddy

Salman Faiz Cheema 20

Dear Concerned,

I have recently enrolled in the Microsoft ISV program and I am trying to redeem my Dynamics 365 benefit but when I try to login to the Admin Center it takes me to the Admin Center of Godaddy where I dont have access to the portal.

Can you help me overcome this issue?

Regards

[Moderator note: Personally Identifiable Information removed]

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Answer 1

Darren-Ng 11,775 Microsoft External Staff Moderator

Dear @Salman Faiz Cheema,

Thank you for posting your question in the Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on your description, you purchased Microsoft 365 email licenses from GoDaddy and are being redirected to the GoDaddy Admin Center instead of the Microsoft 365 Admin Center. You are trying to access the Microsoft Admin Center to redeem your Dynamics 365 ISV benefit. You wonder how to access the correct admin portal.

In this case, your tenant is managed by GoDaddy (a partner-managed tenant), so when you try to access the Microsoft 365 Admin Center (admin.microsoft.com), it will redirect you to the GoDaddy Admin portal instead.

Please note that GoDaddy-managed tenants have limited access to the standard Microsoft 365 Admin Center. Some advanced features and benefits may not be supported in this type of tenant.

Since your tenant is managed by GoDaddy, you can contact their support team to confirm whether your current setup supports redeeming Dynamics 365 benefits.

Note: Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.

I hope my information above meet your expectations, feel free to reach out if you have any other questions.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Salman Faiz Cheema 20 Reputation points

2026-06-29T11:14:42.74+00:00

Hi Darren-Ng,

Thank you for your response and thank you for removing PI data.

I talked to the technical team of GoDaddy and apparently even they dont have access to the admin portal that would allow them to facilitate in the redemption process.

Is this something that can be dont through the Azure tenant I have?

Regards
Darren-Ng 11,775 Reputation points Microsoft External Staff Moderator

2026-06-30T05:09:50.99+00:00

Hello,

Thank you for your reply,

Since your Microsoft 365 subscription is managed through GoDaddy. In this situation, the most appropriate next step is to continue working with GoDaddy support and request further within their team. Even if the first-level technical team cannot assist, this type of issue typically requires higher-level involvement on the partner side.
Salman Faiz Cheema 20 Reputation points

2026-06-30T08:52:52.0066667+00:00

That makes sense. Thank you.
Darren-Ng 11,775 Reputation points Microsoft External Staff Moderator

2026-07-01T02:13:08.3066667+00:00

I hope your issue will be resolved soon. If you found my information helpful, I would really appreciate it if you could upvote and mark it as helpful so other users with similar issues can benefit as well. If you have any further questions, please don’t hesitate to contact me. I’d be happy to assist you again.