I was instructed to go to device manager and find realtek my sound driver? and uninstall it then shut down computer and when I restart will will automatically redownload

LORI ALYEA 0 Reputation points
2026-06-27T16:21:53.59+00:00

I lost my audio / sound on my ASUS laptop in system settings says no output devices found . I was instructed to uninstal realtek in my device manager

Windows for home | Windows 11 | Devices and drivers

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  1. Hendrix-V 16,075 Reputation points Microsoft External Staff Moderator
    2026-06-29T05:05:12.37+00:00

    Hi LORI ALYEA,

    If the audio driver did not reinstall automatically after restarting, Windows may not be detecting the audio device correctly, or the driver package may have been removed completely. Please try these steps:

    • Open Device Manager.
    • Click Action > Scan for hardware changes.
    • Check whether the audio device reappears under Sound, video and game controllers or Other devices.

    If it still does not appear:

    • Visit your PC manufacturer's support website.
    • Download the latest audio driver for your exact model.
    • Install the driver manually and restart the PC.

    Also check whether there are any devices showing a yellow warning icon in Device Manager, as this can indicate the audio hardware is detected but missing a driver.

    To help narrow this down, please let us know more information as suggested by the Independent Advisor. We'll be glad to guide you further.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Sumit D - IA 171.8K Reputation points Independent Advisor
    2026-06-27T16:56:41.5266667+00:00

    Hi,

    I will find the driver manually, nothing to worry about.

    Please supply the following Information.

    Right-click the Start button and Choose the Run option

    Type in msinfo32

    Press enter.

    Take a screenshot of the System Summary window and post it in the next reply.

    I look forward to your response and am eager to collaborate until we find a solution.

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