Cannot create a PIN passkey

Question

Cannot create a PIN passkey

A K 0

Hello

Tried Security -> Add another way to sign-in. It asks for a PIN, which I don't have. My password does not work either.

Asked to go to Account to rest, but there is no reset PIN option.

HOW DO I CREATE A PIN PASSKEY ??????????????

Thanks!

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Answer 2

Sin-D 10,745 Microsoft External Staff Moderator

Hi A K,

I understand how frustrating this is when Windows asks for a PIN that you don't have and you cannot find a reset option.

Based on your description, if you are using a Microsoft personal account on Windows 11 Home and are already signed in to Windows, but when you go to “Settings” > “Accounts” > “Sign-in options” > “Add a new way to sign in”, Windows asks for a PIN that you do not have.

Before proceeding, please let me know:

Are you currently signed in to Windows or stuck at the sign-in screen?
Is the account a Microsoft account or a local account?
When you enter your password, do you receive any error message, or is it simply not accepted?

In the meantime, if you're signed in to Windows, please try:

Open “Settings” > “Accounts” > “Sign-in options”.
Expand “PIN (Windows Hello)”.
Check whether you see “I forgot my PIN”.
If it is available, select it and follow the prompts to verify your account and create a new PIN.

According to Microsoft, if the “I forgot my PIN” option is not available, you may need to sign in using your account password first and then reset or create the PIN from “Sign-in options”: Change or reset your PIN in Windows.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Sin-D 10,745 Reputation points Microsoft External Staff Moderator

2026-06-30T03:07:48.78+00:00

Hi A K,

Have you had the chance to check my answer yet?

Please do keep me updated.
A K 0 Reputation points

2026-06-30T20:26:29.78+00:00

Hello. Yes, I saw your comments. Thank you. I had read the same comments on the internet and tried to follow before contacting MS. Two MS reps tried to help online. Both said something wrong. One did something and then started to reinstall Windows, saying that after that the problem will be solved. After a while I got an error message that W11 cannot be installed. The rep was gone by that time. The second rep changed my account and said this will solve the problem, then left. It did not solve the problem. The same loop. If Microsofts experts cannot help me to setup a passkey, HOW CAN I DO THAT ????
Sin-D 10,745 Reputation points Microsoft External Staff Moderator

2026-07-01T04:10:05.6233333+00:00
Hi A K,

I understand your frustration.

To better understand where the process is failing, could you clarify what happens when you try to create the passkey?

Are you signed in with a personal Microsoft account (Outlook.com, Hotmail.com, Live.com)?

When you select Add a new way to sign in or verify, what is the exact message displayed next?

Does the process fail when asking for a PIN, when verifying your account, or after selecting Create passkey?

Thanks for your understanding.
Sin-D 10,745 Reputation points Microsoft External Staff Moderator

2026-07-02T03:23:58.35+00:00

Hi A K,

Have you had the chance to check my answer yet?

Please do keep me updated.