9,459 questions
9,459 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
1 answer
Windows 11 Microsoft Store and Xbox app sign-in uses cached account instead of selected account
How can I fully clear cached Microsoft Store, Xbox app, and Windows account sign-in credentials so the apps continue with the selected Microsoft account?Hello, I need help with a Windows 11 sign-in issue affecting Microsoft Store, Xbox app, and Minecraft…
Windows for home | Windows 11 | Accounts, profiles, and login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
0 answers
What happened to my preexisting profile?
What happened to my preexisting profile? I log in and the system acts like I've never been here. Where is my data?
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-02T12:02:21.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 23%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVP%3C/text%3E%3C/svg%3E)
Verne Pederson
0
Reputation points
edited the question 2026-07-02T13:10:35.9733333+00:00
Gérard Oomens
124.9K
Reputation points
Volunteer Moderator
2 answers
How to fix windows hello log in isuue
Windows Hello is requiring my pin but does not recognize my pin, does not give me an option to reset my pin, and does not allow a password option.
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T13:00:45.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 48%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Renee Leuthold
0
Reputation points
answered 2026-07-02T12:44:47.8333333+00:00
Kapil Arya
37,936
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
i cant log of this local account any help ?
i got this pc 2 days ago and theres a local account that i cant sgin out of its someones account that isnt mines i want help how to sign of this local account i dont know the password or emil or own it i really need to sign to my local account becuse of…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T17:18:15.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 67%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
خالد سلامه الفريدي
20
Reputation points
commented 2026-07-02T10:43:39.4366667+00:00
خالد سلامه الفريدي
20
Reputation points
2 answers
how to sign in
I recovered my personal Microsoft account after previously having trouble with two-step verification. I was able to regain access and update my account information. Since then, I can no longer complete the sign-in process. The Microsoft sign-in page…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
mojang microsoft account changes after trying to log in??
I am dealing with a really difficult situation on my PC. In my Windows Settings, the administrator account is set to a random email address that isn't mine: <PII removed>@cricsland.com. When I try to switch it to my actual Gmail account (<PII…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-06-29T02:07:47.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
israel arredondo
0
Reputation points
commented 2026-07-02T08:36:54.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
16,755
Reputation points Microsoft External Staff
Moderator
1 answer
Recover password
Time and time again this issue keeps coming up. I tried to use the recover password form. I have 0 idea if the form went through. I apparently ran out of them but never got a confirmation it was sent. This is the only way I can log into my PC and it’s…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-06-29T21:46:01.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 73%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
tristain nelson
0
Reputation points
commented 2026-07-02T07:34:27.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
10,745
Reputation points Microsoft External Staff
Moderator
1 answer
Updates to Brother & Open Office apps are requesting Administrator login in to open!
I've navigated all technical docs to open, change password etc. with ZERO success! The need to login with Administrator User Name and Password was set up at computer purchase but hasn't been requested for 5 + years & long forgotten. Any help (a…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-06-30T20:29:49.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 31%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jim Waskiewicz
0
Reputation points
commented 2026-07-02T07:28:11.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
8,465
Reputation points Microsoft External Staff
Moderator
1 answer
Xbox Games Transfer
My main Microsoft account was hacked, and I am fully locked out and I'm trying to recover everything connected to it including my Xbox account. I just wanted to know if there was any way I could get the games off the account and onto my new one as I have…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T08:33:44.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 82%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Elijah Nott
0
Reputation points
answered 2026-07-02T06:53:21.3266667+00:00
Carl-L
16,755
Reputation points Microsoft External Staff
Moderator
1 answer
Xbox Live sign-in suspended error for 6 months - enforcement page clean - WAM/ADD broker issue
I've been unable to sign in to Xbox Live for approximately 6 months. The error message in the Xbox app on Windows says: "We can't sign you in because your Xbox Live account action has been suspended." Key facts: enforcement.xbox.com shows 0…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T22:06:42.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 64%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kirill Stozharov
0
Reputation points
answered 2026-07-02T06:41:34.0233333+00:00
Carl-L
16,755
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft account page never loads, Outlook works, cannot access my account dashboard
Hi, I can sign into my Outlook email without any problems. However, I cannot access my Microsoft Account page. It never finishes loading and just keeps spinning/rendering forever. I have tried: Different browsers (Edge and others) Different devices …
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
Microsoft account deleted even though I signed in before the deletion deadline
Hello, I'm looking for help because I believe my Microsoft account may have been deleted incorrectly. I requested to close my Microsoft account, but before the scheduled deletion date I signed back into the account. According to Microsoft's…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T13:50:42.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 88%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Minecraft MC
0
Reputation points
answered 2026-07-02T06:16:52.2266667+00:00
Carl-L
16,755
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot create a PIN passkey
Hello Tried Security -> Add another way to sign-in. It asks for a PIN, which I don't have. My password does not work either. Asked to go to Account to rest, but there is no reset PIN option. HOW DO I CREATE A PIN PASSKEY ?????????????? Thanks!
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
2 answers
Account recovery
Im trying to access a very old account that i had forgotten the email for. Once i found the email and tried to use the phone number verification the phone number verification "isnt working right now." please help
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T21:01:37.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 20%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cristian Svestka
0
Reputation points
answered 2026-07-01T22:37:39.2333333+00:00
Bulldog
2,665
Reputation points
1 answer
My Microsoft account was compromised
My Microsoft account that my brother gave to me years ago got hacked and they changed the email into it and password. I have proof to show it was mine as it is still a profile on my home Xbox. Please help recover it
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-06-30T15:48:44.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Adrian Hoang
0
Reputation points
commented 2026-07-01T19:36:53.3833333+00:00
Hornblower409
10,305
Reputation points
2 answers
How to change a Phone number in Your info > Account Info?
I do have a phone number written there. but I don't have access to it anymore. and it is also not the primary method. so how do I change the phone number. I don't have a separate option to add another phone Number I only have option for email…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T15:03:42.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Yusra Mahmood
0
Reputation points
edited a comment 2026-07-01T19:31:28.35+00:00
Hornblower409
10,305
Reputation points
1 answer
Locked into Demo version of Minecraft Bedrock
I had bought Minecraft Java many years ago when it was combined with Minecraft Bedrock. I made a Microsoft account, and everything was working fine. I recently transferred everything to a new computer, and while the Java version works, the Bedrock…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-05-11T04:59:59.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 82%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SkyledPlayah
0
Reputation points
commented 2026-07-01T18:02:06.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
7,695
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft account hacked and support is useless
My account was hacked recently, my password and email have been changed. It’s been a nightmare tying to contact someone and I’ve filled out every kind of form imaginable, I’ve been denied because the account broke tos. I can’t contact someone because the…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T15:33:03.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 87%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
DJSQUISHY DJSQUISHY
0
Reputation points
answered 2026-07-01T16:05:42.9433333+00:00
DaveM121
897.5K
Reputation points
Independent Advisor
1 answer
HOW TO REINSTALL HELLO ?
MY FACIAL RECOGNITION AND PIN IS NOT WORKING WITH HELLO
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
asked 2026-07-01T13:35:15.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 69%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Ashly Pinuela
0
Reputation points
answered 2026-07-01T14:11:43.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
171.8K
Reputation points
Independent Advisor
3 answers
Can not login to my laptop
My laptop uses my Microsoft account with a mail I do not use and forgot the email to, my recovery mail is also wrong and have no access to it. I forgot the password to my laptop and now I can not login into it, I tried calling support but because it's an…
Windows for home | Windows 11 | Accounts, profiles, and login
9,459 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 15%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)