please connect my earpod to my surface pro 6

Raul Garcia 0 Reputation points
2026-06-30T00:00:25.1366667+00:00

hope you solve it. earpod cannot connect to surface. I already filed a claim plese see I will not repeat myself. claim # <removed>

Surface | Surface Pro | Performance and maintenance
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  1. Thomas4-N 17,980 Reputation points Microsoft External Staff Moderator
    2026-07-01T10:23:21.8066667+00:00

    Hello Raul Garcia,

    If this is about the claim itself, please continue through the Microsoft Support channel where the claim was created, because they are the only ones who can check its status.

    If you still want to troubleshoot the Bluetooth connection here, please share (screenshot if possible):

    • The exact EarPod/AirPods model.
    • Whether it appears under Settings > Bluetooth & devices.
    • What happens when you try to pair it, including any error message.

    For a normal Bluetooth pairing attempt, put the earbuds in pairing mode, then on Surface go to Settings > Bluetooth & devices > Add device > Bluetooth and select the earbuds if they appear.

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  2. AI answer

    2026-06-30T00:00:39.68+00:00

    Follow these steps on Surface Pro 6 (Windows 11 or 10) to connect earpods via Bluetooth:

    1. Make sure Bluetooth is turned on
      • On Windows 10: Open Action Center and ensure the Bluetooth quick action is turned on.
      • On Windows 11: Select Network on the right side of the taskbar, then select the Bluetooth quick setting.
      • If Bluetooth was already on, turn it off, then turn it on again.
    2. Put the earpods into pairing mode
      • Follow the manufacturer’s instructions for the specific earpods. Typically this involves placing them in the case and pressing/holding a button until a light flashes, or holding a button on the earbuds themselves.
    3. Connect from Bluetooth settings on Surface Pro 6
      • On Windows 10:
        1. Select Start > Settings > Devices > Bluetooth & other devices.
        2. Choose Add Bluetooth or other device if needed, then under Audio, select the earpods name and choose Connect.
      • On Windows 11:
        1. Select Start > Settings > Bluetooth & devices > View more devices.
        2. Find the earpods under Audio, select More options (three vertical dots) next to them, then select Connect.
    4. If Surface sees them but no sound plays
      • Open Sound settings (ms-settings:sound).
      • Under Output > Choose where to play sound (or Choose your output device), select the earpods as the output device.
    5. If pairing still fails
      • Restart the earpods (power them off and back on, or close/open the case as per manufacturer instructions).
      • Restart Surface Pro 6.
      • Run the Bluetooth troubleshooter:
        • Windows 10: Start > Settings > Update & Security > Troubleshoot > Bluetooth > Run the troubleshooter.
        • Windows 11: Start > Settings > System > Troubleshoot > Other troubleshooters > Run next to Bluetooth.

    If the earpods connect successfully to a phone but never appear on Surface even after these steps, check the earpod manufacturer’s documentation to confirm they support standard Bluetooth audio with Windows PCs.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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