MICROSOFT 365 - NO ACCESS TO BUSINESS ACCOUNT

Simeon 0 Reputation points
2026-06-30T06:47:24.5733333+00:00

On Sunday morning I changed my password and didnt properly copy it over.  Unfortunately, I dont have Authenticator set up so am now not able to get into my emails.  I understand that this is a design issue and appears to be a common problem. 

 

I logged a call and was given a tracking number.  I recieved an email and despite requesting further information, my emails (from another email account) were ignored.

 

28/6 - I was told that the issue was escalated to DPT.

29/6 - I received an email to the other email account from[Moderator note: Personal information removed] saying he would call shortly.  2 hours later he called to confirm my issue and said he would get back to me once he did something in the background.

 

30/6 - 24 hours later I am still waiting for help.  He has also not responded.

 

I have no access to my business/personal emails. My account is a business account and as such I am loosing contracts and money.  My sick mother is in a nursing home and the home communicates via email using that email address. My child's school communicates via email.  My bills are all via that email address which I have had for over 20 years. 

 

 Please can Microsoft help.

 

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Answer accepted by question author

Tamara-Hu 16,940 Reputation points Microsoft External Staff Moderator
2026-06-30T07:45:34.2+00:00

Hello @Simeon,

I’m really sorry to hear about your situation. I can understand how stressful this must be, especially given the impact on your work, finances, and important personal communications.

From what you’ve described, it does look like your case has already been correctly escalated to that team, which is the right path forward.

To help me check this further and see if there is anything I can do regarding your case, could you please share your support ticket number with me via private message? This will help ensure your personal information is protected while allowing me to review the case details more closely.

To access the private message, please refresh this page, you should see a pop-up at the top of your thread. Click on View message to review it. 

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I’d like to clarify that as a forum moderator, I do not have access to user sign-in logs, cannot reset MFA, revoke access, or contact Microsoft Support on your behalf. Please consider me an end user as well, providing guidance based on experience and documented processes. 

Thank you, and I look forward to your response.

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  1. Tamara-Hu 16,940 Reputation points Microsoft External Staff Moderator
    2026-06-30T09:54:59.6433333+00:00

    Hi @Simeon,

    I’ve received the information you provided and have shared a follow-up in our private message.

    Please take a moment to review it and feel free to reply there if you need any further assistance.

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  2. Simeon 0 Reputation points
    2026-06-30T09:16:09.49+00:00

    Thank you but I dont have an email from them. The last email I recieved was yesterday saying that he would call. I have no other email. There were no instructions or any mention of what you have said above.

    I have responded to the agent's email at least 6 times since yesterday to no avail.

    The issue is quite simple. I dont have my password to my account and I dont have authenticator operating, and hence am locked out. I cant get back in as I cant resest my password without authenticator which I cant set up without my business email account of which I am locked out of. I also cant pay my bill.

    Aparently it is a design issue and others have also suffered with the same issue.

    Please help me ... I am desperate.

    Thank you

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